AHLEI Supervision Exam With 100% Correct Answers 2024

AHLEI Supervision Exa m With 100% Correct Answers 2024 All of the following are resources avai lable to supervisors except: A. Time B. Organizational goals C. Materials D. People - answer✔✔Organizational goals Which of the following management principles may be violated when food servers are also responsible meeting and greeting guests and bussing their own tables? A. Division of labor B. Unity or command C. Organizational hierarchy D. Matching - answer✔✔divisio n of labor Lucy, a housekeeping supervisor, complained to her boss when the front office manager let three room attendants leave work before the end of their shift. Which of the following management principles may have been violated ? A. Staff stability B. Unity of command C. Division of labor D. Common good - answer✔✔Unity of command Monique, the dining room supervisor at the End Around Restaurant, was concerned that when servers were unhappy with their work schedules or station assignments they took their complaints directly to the restaurant manager and not to her. Which of the following management principles may have been violated? A. Discipline B. Organizational hierarchy C. Employee initiative D. Unity of command - answer✔✔Organizational hierarchy Whic h of the following best describes the power that an organization gives to a supervisor to meet organizational goals? A.Responsibility B. Delegation C. Formal authority D. Informal authority - answer✔✔Formal authority Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated to Bill, the reservations manager, the task of changing room rates for all future reservations staff and to the central reservations office. The room rates were never changed. Who should ultimately be responsible? A. Elizabeth, the director of sales B. Bill, the reservations manager C. in -house reservations staff D. the central reservations office - answer✔✔Elizabeth, the director of sales Which of the following components of management involves the tasks involved in mo tivating, training, evaluating, and disciplining employees? A. Controlling B. Directing C. Staffing D. Coordinating - answer✔✔Directing Which of the following components of management involves grouping similar tasks to create a position to be performed by one person? A. Planning B. Organizing C. Directing D. Controlling - answer✔✔Organizing Which of the following components of management i nvolves comparing actual performance with performance standards to determine if corrective action is necessary? A. Controlling B. Directing C. Staffing D. Coordinating - answer✔✔Controlling The results of strategic planning generally include all of the fol lowing except: A. a long -range plan B. An operations budget C. A vision statement D. A mission statement - answer✔✔An operations budget Which of the following bridges strategic and operational planning activities by indicating how an organization will move forward in the upcoming year toward attaining long -range goals? A. A vision statement B. A mission statement C. A business plan D. A long -range plan - answer✔✔A business plan Which of the following is typically the last activity in the sequence of operati onal planning? A. An operations budget B. A market planning C. A long -range plan D. A business plan - answer✔✔An operations budget Decision -making falls into which of the following skill sets? A. Conceptual skills B. Human relations skills C. Technical skills D. Personal skills - answer✔✔Conceptual skills Which of the following statements about communication is true? A. We communicate only when we want to communicate B. The best communication is a one -way message - from me to you C. There is no such thing as too much information D. We communicate most of our messages nonverbally - answer✔✔We communicate only when we want to communicate Feedback is an essential element of successful communication because: A. It enables the speaker to check the listener's understanding B. It guarantees a verbal understanding of the message C. It ensures that both parties really want to communicate D. It allows the listener to change the subject - answer✔✔It enables the speaker to check the listener's understandin g A corporate vice president sends an email to unit managers within the restaurant chain clarifying a recent policy change. This type of communication is called: A. Downward communication B. Upward communication C. Lateral communication D. Circular communi cation - answer✔✔Downward communication All of the following are barriers to effective communication except: A. Differences in background B. Feedback from the listener C. Poor timing D. Prejudice - answer✔✔Feedback from the listener Enrique, the evening su pervisor, knew even before the orientation session began that Judy would never make it in the dining room. "She's too old to get along with the others and it will take her forever to learn the point of sale system," he thought. Which of the following types of personal biases must enrique work hard to overcome when trying to communicate with Judy? A. First impression B.Halo effect C. Severity effect D. Stereotypes - answer✔✔Stereotypes All of the following are appropriate actions when leaving a message on someone's voicemail system except: A. Keep the message as short as you can