Practice questions SHRM 2023-2024
1. Both Person-Job fit and Person-Organization fit are relevant for getting the right person for
the job (book Boselie). Which of the following statements is true?
a. P-J fit is likely to positively affect P-O fit and the other way around
b. P-J fit is only likely to positively affect P-O fit
c. P-O fit is only likely to positively affect P-J fit
2. Supplement the following statement: Focusing Talent Management approaches on a very
selective group of workers is negative from the perspective of … (book Boselie).
a. distributive justice
b. social legitimacy
c. procedural justice
3. What kind of effect is defined as the fact that one positive aspect of an employee’s
functioning becomes the reason that this employee is evaluated positively overall (book Van
der Molen and Gramsbergen-Hoogland)?
a. the horn effect
b. the halo effect
c. the leniency effect
4. Ahmed et al. in their article on Employee Performance Evaluation (PE) propose a fuzzy logic
approach. Which of the following statements is correct?
a. Fuzzy logic is a methodology used in PE for which psychometric qualities are proven.
b. Fuzzy logic is a methodology that has been adopted in PE only recently.
c. Fuzzy logic is a methodology that has been adopted in PE for many decades.
5. The European Trade Union Confederation represents trade unions at European level.
Supplement the following statement: due to the globalization and internalization of, in
particular, multinational companies, there is
a. an increased relevance and importance for employee representation across borders
b. an increased relevance and importance for employee representation at a national
level
c. an increased relevance and importance for employee representation at an
organizational level
6. … is a common mistake in delivering bas news that may take place in phase 3 (looking for
solutions)
a. coming up with many solutions
b. hanging yourself
, c. sugaring the pill
7. An organization can choose between several selection techniques using criteria such as
validity, costs, sensitivity, reliability, practicality, and fairness and acceptability (book
Boselie). Which of the following selection techniques is poor in terms of fairness and
acceptability?
a. integrity test
b. GMA (General Mental Ability) test
c. work sample
8. In Boselie’s book, a distinction is made between the best-fit school and the best-practice
school. Which of the statements about these schools is or are correct?
a. The best-fit school focuses on HR alignment with the external context, not the
internal context
b. The best-practice school is also defined as a ‘one-size fits-all’ approach to HRM
c. Statement a is correct, statement b is not correct
d. Statement b is correct, statement a is not correct
e. Both statements are correct
9. The purpose of regulating skills is to protect the order and the clarity of the conversation.
Which of the following is an example of a good regulation skill (book Van der Molen and
Gramsbergen-Hoogland)?
a. asking questions
b. paraphrasing
c. setting goals
10. To build a sound theoretical framework for expatriates' cross-cultural skills, Wang and
associates integrated social learning theory with a contextual perspective that extends
current knowledge of the cross-cultural skill framework (article Wang et al.). Which of the
following statements is correct?
a. social learning theory focuses on the stages of individual learning as an internal
process
b. social learning theory focuses on the stages of individual learning as an external
process
c. social learning theory focuses on the stages of individual learning as a social process
11. Which of the following statements regarding the adoption of strength-based performance
appraisal (SBPA) is correct (article Bouskila-Yam & Kluger)? Page 137
a. the SBPA is aimed to increase the commitment of the employee to his/her
organization
b. the SBPA is aimed to increase the financial success of the organization
, c. the SBPA is aimed to overcome the pitfalls of the traditional performance appraisal
exercise
12. What are selective listening skills?
a) Paraphrasing, reflecting feelings, concretising, summarizing
b) Facial Expression, reflecting feelings, asking questions
c) Encouraging gestures, asking questions, paraphrasing the content
d) Attention giving behaviour, Reflecting feelings, Concretising
13. When someone is listening, paraphrasing, declare agree/disagree, giving explanation and
proposes something, what is he/she doing?
a) Clarify situation
b) Controlling the course of the conversation
c) Making requests and giving orders
d) Respond to critics
14. Which effect can occur when an manager and employee are to amical?
a) Leniency
b) Halo effect
c) Horn effect
d) Psychologizing
15. Mentioned are several ways to prevent mistakes in an performance evaluation or appraisal
interview. Which one is INCORRECT?
a) Evaluate over a longer period of time, so that individual incidents are not the only items
evaluated.
b) Compare with a colleague who has a different function
c) Evaluate according at the function
16. What should one do during the first phase of the bad news conversation?
a) Give detailed arguments
b) Try that the other one discovers the news themself
c) Bring the news immediately after a short introduction
d) Talk about generalities
17. What should one do during the second phase of the bad news conversation if the other
person doesn’t accept the bad news?
a) Bring the bad news in such a way that it becomes good news
b) Play the news down
c) Make clear that it is difficult for you also
d) Repeat the bad news from time to time on a business like tone
, 18. Which two conflict management styles are passive styles? (2 answers needed).
a) Avoidance
b) Conformity
c) Negotiating
d) Fighting
e) Cooperation
19. There are several ways to prevent an escalation of the conflict. Which one is INCORRECT?
a) Speak in I-terms
b) Avoid use of the words: Always, never.
c) Holding an endless monologue
d) Direct to the question, not the person
20. What is the right structure for the negotiation conversation?
a) Preparation, Introduction, Discussion, decision, exploration, Finalization
b) Introduction, discussion, exploration, Decision, Finalization
c) Preparation, introduction, Exploration, Discussion, Decision, Finalization
d) Introduction, Exploration, Discussion, Finalization
21. What are the 5 I’s where social citizens are affected with?
a) Internationalization, Individualization, Intensification, Informatization, informalization
b) Increasing, Incorporation, Individualization, Intercultural, Information
c) Internationalization, Antiparticipation, Intercultural, Information, Intensification
d) Identity, Individualization, Intensification, Incorporation, Information
22. Which one is incorrect?
a) A Multi-actor perspective focusses on stakeholders
b) A broad societal view focusses on institutional context
c) A Multi-level perspective is including the employee and the strategic organizational
perspective
d) All of them are correct
23. Anglo-Saxon or Anglo-American model is an approach in IR and HRM that is typical for the
USA, which mainly focuses on the added value of people management to shareholder value,
while Rhineland model is an approach used in IR and HRM that is typical for many western
European countries that acknowledges multiple stakeholders affecting the employment
relationship in organizations.
a) True
b) False
1. Both Person-Job fit and Person-Organization fit are relevant for getting the right person for
the job (book Boselie). Which of the following statements is true?
a. P-J fit is likely to positively affect P-O fit and the other way around
b. P-J fit is only likely to positively affect P-O fit
c. P-O fit is only likely to positively affect P-J fit
2. Supplement the following statement: Focusing Talent Management approaches on a very
selective group of workers is negative from the perspective of … (book Boselie).
a. distributive justice
b. social legitimacy
c. procedural justice
3. What kind of effect is defined as the fact that one positive aspect of an employee’s
functioning becomes the reason that this employee is evaluated positively overall (book Van
der Molen and Gramsbergen-Hoogland)?
a. the horn effect
b. the halo effect
c. the leniency effect
4. Ahmed et al. in their article on Employee Performance Evaluation (PE) propose a fuzzy logic
approach. Which of the following statements is correct?
a. Fuzzy logic is a methodology used in PE for which psychometric qualities are proven.
b. Fuzzy logic is a methodology that has been adopted in PE only recently.
c. Fuzzy logic is a methodology that has been adopted in PE for many decades.
5. The European Trade Union Confederation represents trade unions at European level.
Supplement the following statement: due to the globalization and internalization of, in
particular, multinational companies, there is
a. an increased relevance and importance for employee representation across borders
b. an increased relevance and importance for employee representation at a national
level
c. an increased relevance and importance for employee representation at an
organizational level
6. … is a common mistake in delivering bas news that may take place in phase 3 (looking for
solutions)
a. coming up with many solutions
b. hanging yourself
, c. sugaring the pill
7. An organization can choose between several selection techniques using criteria such as
validity, costs, sensitivity, reliability, practicality, and fairness and acceptability (book
Boselie). Which of the following selection techniques is poor in terms of fairness and
acceptability?
a. integrity test
b. GMA (General Mental Ability) test
c. work sample
8. In Boselie’s book, a distinction is made between the best-fit school and the best-practice
school. Which of the statements about these schools is or are correct?
a. The best-fit school focuses on HR alignment with the external context, not the
internal context
b. The best-practice school is also defined as a ‘one-size fits-all’ approach to HRM
c. Statement a is correct, statement b is not correct
d. Statement b is correct, statement a is not correct
e. Both statements are correct
9. The purpose of regulating skills is to protect the order and the clarity of the conversation.
Which of the following is an example of a good regulation skill (book Van der Molen and
Gramsbergen-Hoogland)?
a. asking questions
b. paraphrasing
c. setting goals
10. To build a sound theoretical framework for expatriates' cross-cultural skills, Wang and
associates integrated social learning theory with a contextual perspective that extends
current knowledge of the cross-cultural skill framework (article Wang et al.). Which of the
following statements is correct?
a. social learning theory focuses on the stages of individual learning as an internal
process
b. social learning theory focuses on the stages of individual learning as an external
process
c. social learning theory focuses on the stages of individual learning as a social process
11. Which of the following statements regarding the adoption of strength-based performance
appraisal (SBPA) is correct (article Bouskila-Yam & Kluger)? Page 137
a. the SBPA is aimed to increase the commitment of the employee to his/her
organization
b. the SBPA is aimed to increase the financial success of the organization
, c. the SBPA is aimed to overcome the pitfalls of the traditional performance appraisal
exercise
12. What are selective listening skills?
a) Paraphrasing, reflecting feelings, concretising, summarizing
b) Facial Expression, reflecting feelings, asking questions
c) Encouraging gestures, asking questions, paraphrasing the content
d) Attention giving behaviour, Reflecting feelings, Concretising
13. When someone is listening, paraphrasing, declare agree/disagree, giving explanation and
proposes something, what is he/she doing?
a) Clarify situation
b) Controlling the course of the conversation
c) Making requests and giving orders
d) Respond to critics
14. Which effect can occur when an manager and employee are to amical?
a) Leniency
b) Halo effect
c) Horn effect
d) Psychologizing
15. Mentioned are several ways to prevent mistakes in an performance evaluation or appraisal
interview. Which one is INCORRECT?
a) Evaluate over a longer period of time, so that individual incidents are not the only items
evaluated.
b) Compare with a colleague who has a different function
c) Evaluate according at the function
16. What should one do during the first phase of the bad news conversation?
a) Give detailed arguments
b) Try that the other one discovers the news themself
c) Bring the news immediately after a short introduction
d) Talk about generalities
17. What should one do during the second phase of the bad news conversation if the other
person doesn’t accept the bad news?
a) Bring the bad news in such a way that it becomes good news
b) Play the news down
c) Make clear that it is difficult for you also
d) Repeat the bad news from time to time on a business like tone
, 18. Which two conflict management styles are passive styles? (2 answers needed).
a) Avoidance
b) Conformity
c) Negotiating
d) Fighting
e) Cooperation
19. There are several ways to prevent an escalation of the conflict. Which one is INCORRECT?
a) Speak in I-terms
b) Avoid use of the words: Always, never.
c) Holding an endless monologue
d) Direct to the question, not the person
20. What is the right structure for the negotiation conversation?
a) Preparation, Introduction, Discussion, decision, exploration, Finalization
b) Introduction, discussion, exploration, Decision, Finalization
c) Preparation, introduction, Exploration, Discussion, Decision, Finalization
d) Introduction, Exploration, Discussion, Finalization
21. What are the 5 I’s where social citizens are affected with?
a) Internationalization, Individualization, Intensification, Informatization, informalization
b) Increasing, Incorporation, Individualization, Intercultural, Information
c) Internationalization, Antiparticipation, Intercultural, Information, Intensification
d) Identity, Individualization, Intensification, Incorporation, Information
22. Which one is incorrect?
a) A Multi-actor perspective focusses on stakeholders
b) A broad societal view focusses on institutional context
c) A Multi-level perspective is including the employee and the strategic organizational
perspective
d) All of them are correct
23. Anglo-Saxon or Anglo-American model is an approach in IR and HRM that is typical for the
USA, which mainly focuses on the added value of people management to shareholder value,
while Rhineland model is an approach used in IR and HRM that is typical for many western
European countries that acknowledges multiple stakeholders affecting the employment
relationship in organizations.
a) True
b) False
