AT&T New Hire Test Questions and Answers (Graded A)

AT&T New Hire Test Questions and Answers (Graded A) What are the first two qualities of the APEX job description? - ANSWER ️️ Honesty and punctuality/dependability What are the Apex Top 20 Duties? Show where to find them. - ANSWER ️️ Bathroom door, employee manual, RQ4 intranet, & clipboard Apex's goal is to be the ______ choice for customers. - ANSWER ️️ best How much time is allowed for Facebook, personal email, etc? - ANSWER ️️ none What are the three things we use to track store/personal performance? - ANSWER ️️ scoreboards, team tracking, & CKC report, daily dashboard & whiteboard What is the value of doing NEXT when you are on a MSV plan? - ANSWER ️️ bill credit & no 2 year contract Name 5 products we sell other than phones. - ANSWER ️️ tablets, accessories, wired, MiFi, & WHP What is MST? - ANSWER ️️ Mobile Sales Tool that helps build rate plans How often are you expected to visit MyCSP? - ANSWER ️️ Daily & every Tuesday to check front line focus What is the difference between the financial impact of a customer doing NEXT on a 7GB+ Vs. a 6GB or less? - ANSWER ️️ For us: less money for customer: bigger discount on 7GB+ plan What is the first AT&T Key behavior? - ANSWER ️️ greet & customer tenure