Week 2: Operations Performance
2.1 Operations Performance:
● Importance in any organization.
● Incorporation of all stakeholders’ objectives.
● Expectations of top management from the operations function.
● Performance objectives of operations and benefits of excelling in each.
● Trade-offs among operations performance objectives.
2.2 Key Operations Questions [Slack et al, 2013]:
● Why is operations performance crucial?
● How does the operations function align with stakeholders’ objectives?
● Expectations of top management.
● Performance objectives and benefits.
● Trade-offs among performance objectives.
2.3 Operations Can Impact on Performance:
● Stakeholder Groups with a “legitimate interest in the operation’s activities.”
● Includes shareholders, directors, staff, regulatory bodies, government, suppliers, customers,
society.
2.4 Operations and Processes Excellence:
● Contribution to Strategy.
● Enhanced service, secure revenue, lower costs, process efficiency, reduced errors, higher capacity
utilization, lower capital requirements, capabilities for future innovation, opportunities for process
learning.
2.5 Competitiveness - The Five Competitive Objectives:
Quality: Being RIGHT
Speed: Being FAST
Dependability: Being ON TIME
Cost: Being PRODUCTIVE
Flexibility: Being ABLE TO CHANGE
Week 3: Managing Your Capacity
Lecture Objectives:
, ● Understanding capacity management.
● Modelling capacity.
● Measuring, knowing, and reconciling capacity.
● Exploring different capacity variations.
● Evaluating for a way forward.
Capacity Defined:
● "The maximum output of which any business, factory, person etc. is capable."
A Simple Capacity Model:
● Input > Process > Output.
● Managing capacity involves understanding demand and ensuring it can be met.
Capacity Management:
● Three crucial factors: Capacity, Demand, Forecasting.
● Interconnected: The operation must evaluate its capacity to fulfill market requirements efficiently.
Operations Management Recap:
● Stakeholders impacted by operational activities.
● Five performance objectives: Cost, Speed, Dependability, Quality, Flexibility.
● Balancing internal and external benefits of excelling at these objectives.
Operations Can Impact on Performance:
● Examining organizations where operational failures impacted performance adversely.
Activity 1:
● Importance of operations performance.
● Incorporation of stakeholders’ objectives by the operations function.
● Top management expectations.
● Trade-offs among operations performance objectives.
Activity 2:
● Case studies analysis:
Identify causes of operational failure.
Assess the impact on organizational performance and performance objectives.
Identify affected stakeholders.
2.1 Operations Performance:
● Importance in any organization.
● Incorporation of all stakeholders’ objectives.
● Expectations of top management from the operations function.
● Performance objectives of operations and benefits of excelling in each.
● Trade-offs among operations performance objectives.
2.2 Key Operations Questions [Slack et al, 2013]:
● Why is operations performance crucial?
● How does the operations function align with stakeholders’ objectives?
● Expectations of top management.
● Performance objectives and benefits.
● Trade-offs among performance objectives.
2.3 Operations Can Impact on Performance:
● Stakeholder Groups with a “legitimate interest in the operation’s activities.”
● Includes shareholders, directors, staff, regulatory bodies, government, suppliers, customers,
society.
2.4 Operations and Processes Excellence:
● Contribution to Strategy.
● Enhanced service, secure revenue, lower costs, process efficiency, reduced errors, higher capacity
utilization, lower capital requirements, capabilities for future innovation, opportunities for process
learning.
2.5 Competitiveness - The Five Competitive Objectives:
Quality: Being RIGHT
Speed: Being FAST
Dependability: Being ON TIME
Cost: Being PRODUCTIVE
Flexibility: Being ABLE TO CHANGE
Week 3: Managing Your Capacity
Lecture Objectives:
, ● Understanding capacity management.
● Modelling capacity.
● Measuring, knowing, and reconciling capacity.
● Exploring different capacity variations.
● Evaluating for a way forward.
Capacity Defined:
● "The maximum output of which any business, factory, person etc. is capable."
A Simple Capacity Model:
● Input > Process > Output.
● Managing capacity involves understanding demand and ensuring it can be met.
Capacity Management:
● Three crucial factors: Capacity, Demand, Forecasting.
● Interconnected: The operation must evaluate its capacity to fulfill market requirements efficiently.
Operations Management Recap:
● Stakeholders impacted by operational activities.
● Five performance objectives: Cost, Speed, Dependability, Quality, Flexibility.
● Balancing internal and external benefits of excelling at these objectives.
Operations Can Impact on Performance:
● Examining organizations where operational failures impacted performance adversely.
Activity 1:
● Importance of operations performance.
● Incorporation of stakeholders’ objectives by the operations function.
● Top management expectations.
● Trade-offs among operations performance objectives.
Activity 2:
● Case studies analysis:
Identify causes of operational failure.
Assess the impact on organizational performance and performance objectives.
Identify affected stakeholders.
