ENTC 4017 - Industrial Supervision Ch. 10 Quiz fully solved 2023 passed

ENTC 4017 - Industrial Supervision Ch. 10 QuizThey provide a written document for the receiver to review. - correct answer Which of the following is an advantage of memos? downward - correct answer When a supervisor gets a memo from top management describing a new company policy, he/she is receiving a(n) _____ communication. Face-to-face communication - correct answer When feedback is critical, which of the following is the most effective mode of communication? downward communication. - correct answer Organizational communication in which a message is sent to someone at a lower level is referred to as: prejudices. - correct answer The negative conclusions about a category of people based on stereotypes are known as: active listening - correct answer The technique that involves hearing what the speaker is saying, trying to understand the facts and feelings the speaker is trying to convey, and then stating what the listener understands that message to be, is called: inference is a conclusion drawn from the facts available. - correct answer The difference between a fact and an inference is that a(n): informal communication. - correct answer Communication that is primarily directed toward meeting people's individual needs is called: the grapevine. - correct answer In times of crisis when employees are not satisfied with the amount of information they receive from management, they are most vulnerable to getting incorrect information from: ensures that distractions which might hamper communication are avoided. - correct answer Grace is a supervisor at an advertising agency. While conducting performance appraisal meetings with her employees, she instructs her secretary to hold all calls and to prevent any other interruptions. This action of Grace: