WGU C720 EXAM |158 QUESTIONS WITH 100% CORRECT ANSWERS

operations refers to the processes within organizations that acquire inputs and transform them into outputs that the public can consume operations processes through which people, capital, and material are combined to produce the services and goods consumed by the public be worth more to the consumer than the total cost of the inputs long term success requires that the outputs of the operation... false (service providers sell intangible goods) service producers and goods producers both sell high-quality, tangible products cross functionality A unique characteristic that makes a business process key to an organization? operations management refers to the decision-making processes of the many factors that affect operations once a product has already been developed business process Due to the pressure to compete globally, in increasing number of firms are changing their organizational structures. Instead of being organized by business functions, more firms are being organized by... business functions operations, marketing, finance, IS are examples of... relative advantage The difference between the lowest cost producer and the next-lowest is known as... synergy when operational plans are linked to financial, marketing, engineering, and IS plans, what is the result? efficiency general descriptor of the time or effort needed to do the work productivity which measurements are more precise, productivity of efficiency? productivity defined by a precise mathematical equation True Some service providers operate like manufacturers because they sell a finished good organizational structure refers to the arrangement of formal relationships between a firm's functional areas quicker, better decisions (focuses attention on activities that customers value) changing org structure from focusing on business functions to business processes results in what? flexibility ability to modify production from one product to another in response to customer demands true flexibility is calculated by determining the ratio of outputs achieved divided by the inputs consumed to achieve those outputs Consistently meeting or exceeding customer expectations Quality with an external orientation focuses on what Appraisal costs costs incurred to measure quality, assess customer satisfaction, and inspect and test products appraisal costs the cost of conducting a customer satisfaction survey would be considered... false (he advocated for the elimination of work standards, asserted that leadership not quotas would improve quality) Deming advocated for specific work quotas in order to improve quality Philip Crosby (Quality is Free 1979) who is recognized for emphasizing the importance of considering all costs of quality? Genichi Taguchi Who emphasized that quality should be designed into the product, not inspected after the good is already manufactured? QFD (Quality function deployment) used to transform customer needs and expectations into specific design characteristics through a series of grids or matrices Deming who advocated for tools of statistical process control? Check which phase of Plan Do Check Act analyses the process to determine if goals have been achieved? Statistical Process Control (SPC) the use of statistical methods to determine when a process that produces a good or service is getting close to producing an unacceptable level of defects histrogram used to analyze and interpret data check sheets used to record data points in real time at the site where data is generated Pareto chart which tool represents data values in descending order to visualize the most frequent occurrences Pareto Chart which SPC tool would be most useful to get a visual representation of the most frequent occurrences in descending order among all data points? False (six sigma uses both quantitative and qualitative techniques and tools) Six Sigma lacks a useful qualitative component measurement system analysis helps determine the accuracy and repeatability of the measurement methods and devices used to control variation in the process Ishikawa who is attributed with the concept of quality circles? Joseph Juran defined quality as "fitness for use" Taguchi who argued that quality must be built into the design of a product? Pareto Chart what tool identifies the most frequent causes of quality problems? benchmarking setting a performance standard for a business activity 5S (sort, straighten, shine, standardize, sustain) tool for the control stage of Six Sigma, creates visual control of the workplace periodic If a supplier will only deliver raw materials every two weeks, then the firm should which type of inventory system? perpetual which inventory system has high implementation costs? EOQ which model would you use if you were trying to minimize the total annual costs of ordering and holding inventory by varying the order quantity lead time the time it takes for an order to reach the supplier's offices, the time to fill the order, and the shipping time is known as... order window is open when on-hand inventory information is available and the supplier is willing to deliver, this is known as... perpetual which inventory system requires proactive and reactive maintenance? ABC analysis developed to determine which inventory items should receive the highest level of control. By multiplying the $ value of each item by its annual usage, a $ usage value can be obtained EOQ in which model is instantaneous inventory replenishment assumed? True with the EOQ system, the assumption is that purchase costs per unit remain the same, regardless if the amount is 1 or 100 transportation inventory that is in the process of being shipped through the distribution system perpetual which inventory system is most appropriate for high value and high volume items Pareto Chart which tool identifies the most frequent causes of quality problems? Cause and Effect Diagrams which tool illustrates the root cause of a problem? Quality Control Charts what tool assesses quality conformance? standardization and documentation what forms the basis of continuous improvement? Plan Before making any changes, be sure everything is documented and standardized Shewhart Cycle another name for the Plan Do Check Act cycle is the Deming Wheel or... Do documenting changes made to the plan occurs in which phase of PDCA? SPC (Statistical Process Control) the use of statistical methods to determine when a process that produces a good or service is getting close to producing an unacceptable level of defects histograms scatter diagrams Pareto Charts Analysis tools used to analyze and interpret data from check sheets histogram (or box chart) demonstrates the frequency of data observations within a preset range of values Histogram chart that can show frequency and probability, but little other quantitative value scatter plot chart that can assist in visualizing the relationship and correlation between two variables Pareto Chart a chart that represents data values in a descending order to visualize the most frequent occurrences Statistical Process Control which quality tool examines patterns, flow, and causes of variation of data points over time? Juran Institute's management theory which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts? defining the problem or improvement opportunity what is the first step in Six Sigma? control chart what tool would you use to instantly determine whether the process is stable or trending toward instability so you can take corrective action before variations result in non-conforming products? control chart graphical depiction of process outputs where raw data is plotted in real-time within UCL and LCL