NOCTI Healthcare Core Communications Questions and Answers 100% Correct | Updated

NOCTI Healthcare Core Communications Questions and Answers 100% Correct | Updated 1. What is the first step of the communication process? a. Sender b. Message c. Receiver d. Feedback - a 1. Which of the following is an example of a therapeutic communication technique? a. Testing b. Agreeing c. Giving common advise d. Restating/paraphrasing - d 1. What is the most important element in the communication process? a. Sender b. Channel c. Message d. Receiver - c 1. Which of the following is an example of verbal communication? a. Smiling b. Rolling eyes c. Using silence d. E-mailing a message - d 1. Which part of communication has the most influence? a. Tone of voice b. Chosen words c. Non-verbal cues d. Volume of voice - c 1. Which of the following behaviors indicates active listening? a. Making eye contact b. Sitting back in a chair c. Finishing others' sentences d. Pretending to pay attention - a 1. Which of the following is considered a quality of a good listener? a. Pays attention to everyone in the environment b. Focuses on what they think the speaker will say next c. Interrupts the speaker when they have something important to say d. Asks questions if they do not understand what the speaker has said - d 1. Which of the following is an example of an open-ended question? a. "Do you have any pain?" b. "Go to the dining room for supper." c. "How can I help you get ready for bed?" d. "Are you short of breath when you walk?" - c 1. A client tells a healthcare provider, "I have a headache." How should the healthcare provider respond? a. "Why do you have a headache?" b. "Tell me more about your headache." c. "Let's talk about your plans for the rest of the day." d. "I'm sure your headache will go away if you lay down." - b 1. A healthcare provider needs to communicate with a client who is blind. Which approach is best? a. Speak loudly and slowly b. Speak to the client when entering the room c. Utilize a translator or pictures to communicate Gently touch the client's shoulder before speaking to - b 1. Which of the following behaviors would be most appropriate when interacting with an unresponsive client? a. Talk about all of the other clients at the facility b. Speak to the client before performing any personal cares c. Play loud music to drown out the sounds of the medical equipment d. Talk a