CCHP FINAL STUDY GUIDE Rated 100% Correct!!

key words in the definition of culture - accepted or familiar stages of health communication model - 1. planning and strategy development 2. developing & pretesting concepts, messages, & materials 3. implementing the program 4. assessing effectiveness & making refinements paralanguage - language without the words proxemics - perception and use of interpersonal and personal space nonverbal communication - communication using body movements, gestures, and facial expressions rather than speech concepts representative of all cultures - - paralanguage - proxemics - nonverbal communication - cultural knowledge comes from dialogue CLAS standards (definition) - national standards for providing culturally & linguistically appropriate services in health care what are the CLAS standards - - provide language assistance services - individual must be made aware that services are available - competent providing language assistance - health related material in patient's preferred languagehistorical perspectives - - misunderstanding & mistrust lead to conflict - people label those of another nation as one thing - individuals within cultures need to be viewed as wholes and made of their own diverse parts