HTR Unit D "Personal Qualities of A Health Care Worker" Exam Review questions with correct answers

Empathy Identification with and understanding of another's situation, feelings, and motives Honesty Truthfullness and itegrity Dependability Reliability; trustworthiness Willingness to Learn Showing that you want to increase your work knowledge and skills Patience Being tolerant and understanding Acceptance of Criticism The ability to deal with dispproval or a suggestion that something can be improved Enthusiasm A strong feeling of excitement or interest Self Motivation Ability to begin or follow through with a task. Tact The ability to say and do things in a way that will not offend another person. Competence Qualifed and capable of performing a task. Responsibility Being willing to be held accountable for your actions. Discretion Using good judgement in what you say or do. Team Player Working well with others Communication the exchange of information, thoughts, ideas, and feelings. Verbal Spoken words and written communications. Nonverbal Facial experessions, body language, and touch. Listening Paying attention to and making an effort to hear what the othr person is saying. Cultural Diversity Differences in culture Culture Values, beliefs, attitudes, and customs shared by a group of people and passed from one generation to the next. Communication the exchange of information, thoughts, ideas, and feelings Nonverbal Communication behaviors such as facial expressions, body language, and touch Sender an individual who creates a message to convey information to another person Message information, thoughts, or ideas that are communicated verbally, nonverbal, or written Receiver an individual who receives the message from the sender Feedback occurs when the receiver responds to a message and can be used to determine if communication was successful Clear Message message that is in terms that both the sender and receiver can understand Concise Message a message that is in correct pronunciation, uses good grammar, and is without slang or meaningless words Heard Message the receiver is actually able to hear the message and is not sedated or not using their hearing aid Understood Message admitting that you do not understand the message and asking for clarification Distractions such things as loud noises, the TV or radio playing, texting or using the phone, children and family members in the room that can interfere with effective communication Listening to pay attention to and make an effort to hear what the other person is saying Reflection allows the speaker to clarify a message and express feelings if necessary Barrier something that gets in the way of clear communication Physical Disabilities blindness or impaired vision, deafness or impaired hearing, aphasia or speech impairments are common examples Psychological Attitudes close-mindedness, judging, preaching, overreacting, arguing, advising, and sterotypes are common examples Culture consists of the values, beliefs, attitudes, and customs shared by a group of people and can be passed from one generation to the next; often defined as a set of rules Cultural Barriers eye contact, touch, different language, beliefs regarding healthcare and death are common examples Objective Observation observations that can be seen and measured such as skin color, rashes, bruises, swelling, etc. Subjective Observation an observation that can not be seen or measured such as a patient complaining of a headache HIPAA health insurance portability and accountability act of 1996 that established strict standards for maintaining the confidentiality of a person's healthcare record After witnessing a car wreck your heart is pounding and you are shaking. What should you do to break out of the stress response? Take slow deep breaths and think about calming down. Imaginig yourself on a beach is an example of stress reducing technique? Imagery You are using the problem solving model to tackle a problem. After you implement your plan to solve the problem, what do you do next? Determine if the solution worked. Learning a new hobby is an example of what stress reducing technique? renewing yourself What is the first step you should take in learning how to control your stress? Identify the things that are stressing you. What is the first step of the problem solving method? Gather information or data What stress-reducing technique would provide the most long-term stress relief for life's daily stressors? Eat balanced meals and exercise regularly When using the problem solving method, what should be done after you identify the problem? List possible solutions Focusing on your successes is an example of: A common stress reducing technique. An example of a typical stressor would be: Getting an F on a test All members of the health care team work togeather to: Serve the patients needs The receptionist, physician, nurse and ofice manager are all part of what health care team? Medical Office Team How should females sit when on a stage infront of people? With feet crossed at the ankles How should males sit when on a stage infront of people? With feet flat on the floor, shoulder-with apart A leader who is very demanding, always telling people what to do, when to do it, and ignors suggestions could be described at what type of leader? Autocratic leader If on the first day at work you make three mistakes; what should you do the next day? Have a positive attitude and listen carefully to suggestions from co-workers.