Fundamentals for Success in Business - D072 Exam 2022/2023 Solved 100% Correct

Marketing - ANSWER-This department serves as the "face" of the company and carries out the following functions: Customer and market research, Target market identification, Branding, and Advertising ability - ANSWER-Possession of the means or skill to do something Active listening - ANSWER-Giving the sender full, undisturbed attention with the intention of fully receiving his or her message assertive communicator - ANSWER-Productive communication style used by those who express their ideas while listening attentively to others Attraction-selection-attrition (A-S-A) - ANSWER-A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave Attrition - ANSWER-The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death Autocratic style - ANSWER-Leadership style that keeps close control over subordinates and does not seek much input from others barrier to effective communication - ANSWER-Factor that prevents the receiver from receiving and understanding the message accurately Behavioral Event Interviews - ANSWER-Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan channel - ANSWER-Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call barrier to effective communication - ANSWER-Factor that prevents the receiver from receiving and understanding the message accurately Behavioral Event Interviews - ANSWER-Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan channel - ANSWER-Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call code of ethics - ANSWER-Guide that publicly sets out an organization's key values and ethical obligations Coercive power - ANSWER-Ability to take something away or punish someone for noncompliance Communication - ANSWER-Sharing understanding and meaning via oral, nonverbal, and written forms communication style - ANSWER-Dominant way in which an individual interacts and exchanges information with others Consideration - ANSWER-The relationship oriented behaviors of a leader corporate culture - ANSWER-The attitudes, values, and standards of behavior that distinguishes one organization from another corporate social responsibility (CSR) - ANSWER-Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally cultural alignment - ANSWER-Linking of organizational goals with the employees' personal goals cultural diversity - ANSWER-The existence of a variety of cultural or ethnic groups within a workplace Design thinking - ANSWER-A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses Effective communication - ANSWER-When information transmitted is interpreted by the receiver in the way it was intended by the sender emotional intelligence - ANSWER-The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically Emotional quotient - ANSWER-The level of a person's emotional intelligence, often as represented by a score in a standardized test