Roof .
LI f
. .
profit margin
Rash flow
customer service ratings key principle ;
items returned
.
financial data alone is
customer loyalty insufficient to measure
a firm's performance 31
non financial data must
-
be included .
measures
company performance
'
Aims to improve internal
training hrs $ external communications
productivity
Quality
Labour turnover
R&D spending
Employee engagement
LI f
. .
profit margin
Rash flow
customer service ratings key principle ;
items returned
.
financial data alone is
customer loyalty insufficient to measure
a firm's performance 31
non financial data must
-
be included .
measures
company performance
'
Aims to improve internal
training hrs $ external communications
productivity
Quality
Labour turnover
R&D spending
Employee engagement