SJD jaar 3
Advies klachtafhandeling in de zorg
Hogeschool Inholland
Naam:
Toetscode: 1417SD332A
Datum inlevering: 13-01-2022
Klas: ROSJDVTF3Z
Begeleider/docent: Eric Wiersma & Robert Moolenaar
Aantal woorden: 3718
1
, Inhoud
Hoofdstuk 1 Inleiding ................................................................................................................. 3
Hoofdstuk 2 Juridische context .................................................................................................. 4
2.1 Juridisch kader .................................................................................................................. 4
2.2 Klachtrecht (Wkkgz) .......................................................................................................... 6
Hoofdstuk 3 Ethische context .................................................................................................... 7
3.1 Ethisch kader ..................................................................................................................... 7
3.2 Kwaliteit van de zorg ......................................................................................................... 7
3.3 Arts-patiëntrelatie............................................................................................................. 7
3.4 Basisprincipes zorgethiek .................................................................................................. 8
Hoofdstuk 4 Analyse en conclusie.............................................................................................. 9
4.1 Gezamenlijke besluitvorming ........................................................................................... 9
4.2 Interne regeling voor klachten .......................................................................................... 9
4.3 Verbetering van de kwaliteit ........................................................................................... 10
Hoofdstuk 5 Aanbevelingen ..................................................................................................... 10
Bibliografie ............................................................................................................................... 12
2
Advies klachtafhandeling in de zorg
Hogeschool Inholland
Naam:
Toetscode: 1417SD332A
Datum inlevering: 13-01-2022
Klas: ROSJDVTF3Z
Begeleider/docent: Eric Wiersma & Robert Moolenaar
Aantal woorden: 3718
1
, Inhoud
Hoofdstuk 1 Inleiding ................................................................................................................. 3
Hoofdstuk 2 Juridische context .................................................................................................. 4
2.1 Juridisch kader .................................................................................................................. 4
2.2 Klachtrecht (Wkkgz) .......................................................................................................... 6
Hoofdstuk 3 Ethische context .................................................................................................... 7
3.1 Ethisch kader ..................................................................................................................... 7
3.2 Kwaliteit van de zorg ......................................................................................................... 7
3.3 Arts-patiëntrelatie............................................................................................................. 7
3.4 Basisprincipes zorgethiek .................................................................................................. 8
Hoofdstuk 4 Analyse en conclusie.............................................................................................. 9
4.1 Gezamenlijke besluitvorming ........................................................................................... 9
4.2 Interne regeling voor klachten .......................................................................................... 9
4.3 Verbetering van de kwaliteit ........................................................................................... 10
Hoofdstuk 5 Aanbevelingen ..................................................................................................... 10
Bibliografie ............................................................................................................................... 12
2
