chapter 6 building communication skills fully solved 2023 passsed!

chapter 6 building communication skills fully solved 2023 passed! communication - correct answer The exchange of information between people verbal communication - correct answer expressing feelings, thoughts, or experiences with words either by speaking or writing nonverbal communication - correct answer getting messages across without using words. it uses body language body language - correct answer postures, gestures and facial expressions two examples of body language are - correct answer facial expressions and gestures three parts of communication are: - correct answer sender, receiver, message tact - correct answer sense of what to do or say to avoid offending others. avoid being rude or insulting tips for speaking effectively - correct answer 1. use tact. avoid being rude or insulting 2. make clear, simple statements, be specific, use examples ways to be a good listener - correct answer use body language to who you are listening carefully. 2. look him or her in the eye. 3. from time to time nod in response 4. take advantage of pauses in the conversation to offer encouragement 5 do not interrupt 6. when possible mirror what you hear (page 176) advantages of writing your thoughts down are: - correct answer you can make changes before you can send your message disadvantage of written communication - correct answer a person can't hear your voice if your message isn't clear how can you limit written misunderstandings? - correct answer by working on your written communication. keeping a journal. family - correct answer the basic unit of society and includes two or more people joined by blood, marriage, adoption, or a desire to support one another