HCAD 302 Final Exam

________ is typically more focused on the development of strategic goals and ________ is generally more involved with the execution of tactics and operational actions. - Answer- --- Leadership --- Management Four strategic questions that leadership should address as part of a SWOT evaluation are (1) What is currently working and can improve? (2) What is not working and needs attention? (3) What is not working and should perhaps be discontinued? and (4) What are we... - Answer- 4: What are we not doing and should consider starting? Business writer and leadership analyst, Jim Collins, coined a term to describe an organization's process for developing its vision around becoming the very best in its class at a service or product, popularly known as the - Answer- Hedgehog Concept A process that systematically surveys and interprets relevant data to identify external opportunities and threats by gathering information about the external world, its competitors, and itself - Answer- Environmental Scanning Which senior living service line generally has the shortest sales cycle? - Answer- Skilled nursing Marketing is the process or technique of: - Answer- - researching, promoting, distributing, and selling a product or service Five Whys - Answer- problem-solving technique that can be useful in root-cause analysis Senior living is moving from a medical, institution-centric model of service toward a more person-centered, social model of service with an increasing emphasis on: - Answer- Recipient-defined expectations NAB domains of service - Answer- 1. Customer care, supports and services 2. Environment 3. Finance 4. Leadership and Management 5. Human Resources National Association of Long-Term Care Administrator Boards (NAB) - Answer- - 1971 - created to share information and best practices for NHA Older Americans Act - Answer- established the administration on Aging and Medicare and Medicaid were added to the SSA The most common form of memory care is offered in an - Answer- Assisted living facility Older inmates that receive care outside the correctional facility generally qualify for - Answer- Medica