IAAO 400 2023 Quizzes with Complete Solutions

Which of the following is an attribute of an effective assessment system? - ANSWER-An appropriate legal framework. A competent staff and an effective training program. Complete maps and property data All of the above The ______________________ principle states that authority and responsibility should flow vertically from the highest level to the lowest level, following what is commonly called "the chain of command." - ANSWER-Scalar As an organization grows, various portions of a particular task are assigned among a number of members of the organization. This is referred to as _______________. - ANSWER-Division of labor The process of influencing individuals and groups to set and achieve goals is the definition of _______________. - ANSWER-Leadership Of the basic managerial functions, _________________ requires the identification of goals and the various ways of achieving them. It also provides the basis for the other managerial functions. - ANSWER-Planning What is not a necessary management skill? - ANSWER-Vocational skills One of the first management theories was the _________________ school of management, which was primarily an authoritarian approach. - ANSWER-Classical Which of the following is a purpose of planning? - ANSWER-Increase the degree of organizational success. Establish a coordinated effort within the organization Allocate resources efficiently All of the above As a prelude to planning, the assessor must: - ANSWER-Be aware of and understand administrative rules and regulations Know the organizational structure Know the performance history of their organization All of the above The planning process for all organizations starts with the ________________. - ANSWER-Mission statement A process for determining where the organization is going over some span of time, usually the next 2 to 5 years, is a part of the ___________________________. - ANSWER-Strategic plan A/an __________________________ contains detailed information about work loads, measures of performance and resources required. - ANSWER-Operational plan Written ___________________ have qualitative measurable terms, stating the desired results to be obtained, within a given period of time. - ANSWER-Objectives A _______________________ sequences significant events and incorporates "yes or no" decisions. - ANSWER-Flow chart A jurisdiction has 19,200 parcels and each appraiser can review 12 parcels per day, on average. There are 200 work days available. The number of staff required to review the 19,200 parcels would be: - ANSWER-8 A jurisdiction has 12 holidays, 10 vacation and 5 sick days, on average, 10 training days and 3 inclement weather days. The number of available work days would be: - ANSWER-220 days The _____________________ is the final step in the planning process and the quantitative expression of the plan. - ANSWER-Budget The __________________ budget is the primary type of budget found in most assessor's offices. - ANSWER-Line-item The grouping of activities, the allocation of responsibilities, and specifying lines of authority is known as: - ANSWER-Organizing Size of the organization, diversity of operations, and characteristics of the personnel are _____________ that must be considered in the structure of the organization. - ANSWER-Internal factors Environmental stability, technology and outside pressures are _____________________ that must be considered in the structure of the organization. - ANSWER-External factors In addition to showing the division of work within an organization, and the functional chain of command, the organization chart should show the following: - ANSWER-Levels of management positions Lines of authority and reporting relationships Formal lines of communication All of the above What is not a proper criterion for interviewing candidates for a position? - ANSWER-During the interview, talk no more than 60 percent of the time. In the development of an organizational structure, _______________ categorize jobs according to the activity to be done. - ANSWER-Functional divisions In today's work force, non-pay incentives include: - ANSWER-Job sharing Flexible hours Tele-commuting All of the above A management term for leading, motivating, and communicating to get things done is ______________. - ANSWER-Directing What is not a quality of an outstanding leader? - ANSWER-Have an eye on the bottom line The definition of _______________________ is to entrust one's authority to a competent subordinate. - ANSWER-Delegation When employees are given the responsibility to inquire, investigate, report, and advise their supervisor as to the action to be taken it is considered a _____________ degree of delegation. - ANSWER-Moderate The primary components of motivation are: - ANSWER-Ability, effort and desire In Maslow's "Hierarchy of Needs", the __________ needs are the bottom. - ANSWER-Physiological What is not a dissatisfier or maintenance factor in Herzberg's two factor theory? - ANSWER-Recognition Downward communication flows from the manager or supervisor to the subordinate through: - ANSWER-Policy statements Upward communication flows from the subordinate to the manager through: - ANSWER-Suggestion boxes Communication that takes place among people at different levels in the organization is termed: - ANSWER-Lateral communication