CPI statement - Correct Answerscare, welfare, safety and security for all
Crisis Development Model - Correct AnswersBehavior/Approaches
Behavior / Approaches - Correct AnswersAnxiety -------- Support
Defensive -------- Directive
Risk Behavior ----- Safety Interventions
Tension Reduction - Therapeutic Rapport
What is integrated experience? - Correct AnswersOur behavior affects their
behavior
Verbal Escalation Continum - Correct Answersbehavior ----> staff intervention
Behavior ----> staff intervention - Correct Answers1. questioning /challenging
question --- give rational response
2. refusal -- set limits
3. release -- allow venting; remove audience
4. intimidation - take all threats seriously, seek assistance
5. tension reduction -- establish therapeutic rapport
COPING model - when used - Correct Answerstension reduction level/therapeutic
rapport
structure a staff debriefing
Coping model - C - Correct AnswersControl - ensure that emotional and physical
control is regained
Coping Model - O - Correct AnswersOrient - Orient yourself to the basic facts
Coping Model - P - Correct AnswersPatterns - look for patterns or triggers for the
behavior