INNOVATIEF VOORSTEL
, Inhoudsopgave
Hoofdstuk 1: Wat is innovatie?...............................................................................................................2
Hoofdstuk 2: Probleemanalyse...............................................................................................................3
Het vraagstuk......................................................................................................................................3
Aanleiding en context.........................................................................................................................3
Achtergrond........................................................................................................................................3
Afbakening..........................................................................................................................................3
Relevantie...........................................................................................................................................3
Wat is CRM?...........................................................................................................................................4
Hoofdstuk 3: Doel innovatie, probleem- en vraagstelling......................................................................5
Doel innovatie....................................................................................................................................5
Probleemstelling.................................................................................................................................5
Vraagstelling.......................................................................................................................................5
Hoofdstuk 4: Literatuuronderzoek.........................................................................................................6
De check-back methode.....................................................................................................................6
Hoe effectief is CRM?.........................................................................................................................6
Toepasbaarheid van CRM in de gezondheidszorg..............................................................................6
Toepasbaarheid van check back methode..........................................................................................7
Hoofdstuk 5: Aanbeveling(en)................................................................................................................8
Hoofdstuk 6: Reflectie............................................................................................................................9
Fase 1: handelen.................................................................................................................................9
Fase 2: terugblikken............................................................................................................................9
Fase 3: bewust worden.......................................................................................................................9
Fase 4: handelingsalternatieven.......................................................................................................10
Fase 5: uitproberen..........................................................................................................................10
Literatuurlijst........................................................................................................................................11
Innovatief voorstel
, Inhoudsopgave
Hoofdstuk 1: Wat is innovatie?...............................................................................................................2
Hoofdstuk 2: Probleemanalyse...............................................................................................................3
Het vraagstuk......................................................................................................................................3
Aanleiding en context.........................................................................................................................3
Achtergrond........................................................................................................................................3
Afbakening..........................................................................................................................................3
Relevantie...........................................................................................................................................3
Wat is CRM?...........................................................................................................................................4
Hoofdstuk 3: Doel innovatie, probleem- en vraagstelling......................................................................5
Doel innovatie....................................................................................................................................5
Probleemstelling.................................................................................................................................5
Vraagstelling.......................................................................................................................................5
Hoofdstuk 4: Literatuuronderzoek.........................................................................................................6
De check-back methode.....................................................................................................................6
Hoe effectief is CRM?.........................................................................................................................6
Toepasbaarheid van CRM in de gezondheidszorg..............................................................................6
Toepasbaarheid van check back methode..........................................................................................7
Hoofdstuk 5: Aanbeveling(en)................................................................................................................8
Hoofdstuk 6: Reflectie............................................................................................................................9
Fase 1: handelen.................................................................................................................................9
Fase 2: terugblikken............................................................................................................................9
Fase 3: bewust worden.......................................................................................................................9
Fase 4: handelingsalternatieven.......................................................................................................10
Fase 5: uitproberen..........................................................................................................................10
Literatuurlijst........................................................................................................................................11
Innovatief voorstel
