USPS Exam 421 Window Clerk Study Guide Solutions | 2022/2023

USPS Exam 421 Window Clerk Practice USPS Mission – Provide, trusted, affordable, universal 24-Hour Clock – Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. Delivery Methods – Planes, trucks, cars, boats, bicycles, snow mobiles, mules. APC – Automated Postal Centers Automated Postal Centers – Self-serve kiosks, commercial retail outlets, banks, ATMs. Mail Arrival Profile – Determines operational startup & staffing. CET – Critical Entry Time Clearance Time – Mail is cleared for dispatch. 18:00 – Carriers in from street. 20:00 – 80% of collection mail should be cancelled at the P&DC. 23:00 – Out of primary processing. 24:00 – Secondary Operations Complete 04:00-09:00 – Distribute to DDC/DDU 07:00 – 100% of DPS 2nd pass complete. Core Responsibility – Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy. PolicyNet – Online resource to find handbooks, manuals, publications. Directives – Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service. DMM – Domestic Mail Manual Domestic Mail Manual – DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes. IMM – International Mail Manual International Mail Manual – IMM - Mailing conditions for each country, also includes a list of countries. ASM – Adminstrative Support Manual Administrative Support Manual – Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy. POM – Postal Operations Manual Postal Operations Manual – Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation. ELM – Employee & Labor Relations Manual Employee & Labor Relations Manual – Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations. F101 – Field Accounting Procedures AS or MS – Handbook ID for Administrative Support Manual (ASM) DM – Handbook ID for Domestic Mail Manual (DMM) EL or P - Handbook ID for Employee & Labor Relations Manual (ELM) M - Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM) PO - Handbook ID for Postal Operations Manual (POM) Publications - Primarily for public, marketing and mail guidelines. Postal Bulletin - Official source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly. Postal Forms - Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP. Publication 223 - Information regarding directives and forms catalog. #1 Business Goal - Strengthening customer relationship. Value, Exceptional Service, Reliability - Will increase revenue, missed opportunity is missed revenue, quality end-to-end service. Building Customer Relationship - Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer feedback. What the postal service offers - Better value, presence in every community, USPS.com, competitive pricing incentives. Shipping Services - Priority, Express, Parcel Select, Parcel Return Service, International Mail Parcel Select - Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives. Parcel Return Service - Consumer return merchandise.