YEAR 2022
SEMESTER 2
, Table of Contents
1.1. Do you think that Reona’s supervisor acted correctly by not informing her of the
numerous complaints from customers and team members about her attitude? Briefly discuss
what Reona’s supervisor should have done before and during the performance review period. .. 3
1.2. In Identify and discuss a training intervention the organisation could utilise to address
Reona’s attitude towards her team members. ....................................................................................... 3
1.3. Josephine bought a franchise and does not intend to manage it herself. She wants to
appoint a manager to fulfil this role. Help Josephine to recruit the manager by compiling a list of
the important mix of skills required for this position. ............................................................................. 4
1.4. Shana is the HR manager for Wanda Chain stores. The supervisors are complaining of
accidents, absenteeism, poor performance and employment equity problems among
employees. Briefly explain the specific T&D approach Shana should follow before addressing
the complaints by the supervisors. .......................................................................................................... 5
2.1. The HR practitioner requested you to assist with pay plans for a pharmaceutical company
to keep employees motivated and increase productivity. Indicate and explain which type of
incentive plan would be most appropriate for the chief executive officer (CEO) and the
pharmaceutical representative. ................................................................................................................ 6
2.2. ‘Identify Lindiwe’s condition and discuss this phenomenon. ................................................... 6
2.3. State the programmes that can be offered to Lindiwe to address the condition she is
experiencing. ............................................................................................................................................... 6
2.4. “Diversity management is intended to embrace employee differences and promote
inclusion with the aim of leveraging each employee’s unique contribution to the organisation”.
Based on this statement, outline the relevance of diversity training for organisations. ................... 7