UHC Ethics & Compliance 2021 COMPLETE SOLUTION

UHC Ethics & Compliance 2021 COMPLETE SOLUTION 1. What type of events must an agent report to UnitedHealthcare?: Only the marketing/sales events, both formal and informal. 2. While using LEAN to complete an enrollment application with a consumer, Agent Jeff learns the consumer does not have an email address. What should Jeff do?: Leave any field requesting a consumer email address blank. 3. Which election period occurs from October 15 to December 7?: Annual Election Period (AEP) 4. Which of the following materials is an agent NOT permitted to display and/or distribute at a marketing/sales event?: 5 dollar gift cards to an in-network pharmacy. 5. You have scheduled an appointment and obtained a Scope of Appointment (SOA) form to discuss Medicare Advantage Plans with a consumer. When you arrive at the appointment, a friend of the consumer who is Medicare-eligible is present to hear your presentation. What should you do?: Before you can start the appointment with both consumers, ask the consumer's friend to complete an SOA. 6. Which describes the purpose of educational events?: Educational events provide objective information about the Medicare program and/or health improve- ment and wellness. 7. How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan has a Star Rating of 2 stars?: Erin should tell Mrs. Rose that the plan has received a "Below Average" rating. 8. When does Permission to Contact for Medicare Advantage and/or Pre- scription Drug Plans expire?: Once contact is made or 9 months from the date the consumer provided permission (e.g., consumer signature date on BRC) or 90 days if on federal do not call list, whichever comes first. 9. Consumer Gary gives his friend's telephone number and email address to agent Bethany. What should Bethany do?: Bethany may accept the information, but must observe permission to contact and unsolicited contact guidelines, which will limit her to using