CPI EXAM 2022/2023 WITH COMPLETE
SOLUTIONS
Unit 1. Name the 4 levels in the CPI Crisis Development Model - Answer Level 1-
Anxiety = Supportive
Level 2- Defensive = Directive
Level 3- Acting out person = CPI
Level 4- Tension Reduction = Theraputic Rapport
Unit 1.
What is Level 1 in the Crisis Development Model? - Answer ANXIETY- A noticible
change in someones typical behavior
Unit 1. What is Level 1 in Crisis Dev. Model Approach to Anxiety? - Answer
SUPPORTIVE- nonjudgemental, empathetic
Unit 1. What is Level 2 of Crisis Dev. Model? - Answer DEFENSIVE- Beginning stage of
loss of rationality
Unit 1. What is Level 2 of Crisis Dev. Model Approach to Defensive? - Answer
DIRECTIVE- Set Limits, Persuasion, Choices
Unit 1. What is Level 3 of Crisis Dev. Model? - Answer ACTING OUT PERSON- Total
Loss of Rationality
Unit 1.What is Level 3 of Crisis Dev. Model Approach Acting Out Person? - Answer
NON VERBAL PHYSICAL CRISIS INTERVENTION- A set of safe, non-harmful
techniques that are to be used as a last resort when their is danger to self or others,
disruption to atmosphere
Unit 1.What is Level 4 of Crisis Dev. Model? - Answer TENSION REDUCTION-
decrease in energy
Unit 1. What is Level 4 of Crisis Dev. Model Approach TENSION REDUCTION? -
Answer THERAPUTICE RAPPORT- Re-establish Communication
Unit 2: Nonverbal Behavior-
What is Proxemics? - Answer Areas surrounding the body that is considered an
extension of self
Unit 2: Nonverbal Behavior-
What is Kinesics? - Answer Communication, posture/motion.
the non verbal message transmitted by motion and posture of the body.
Unit 2: Nonverbal Behavior-
What are the for Reasons for using CPI Stance? - Answer 1. Safety
2. Less Threatening
, CPI EXAM 2022/2023 WITH COMPLETE
SOLUTIONS
3. Show honor and respect
Unit 3: Paraverbal Communication-
What is Paraverbal Communication? - Answer How we say what we say
Unit 3: Paraverbal Communication-
Paraverbal Components (Total Voice Control) - Answer Tone- Avoid inflection of
negativity
Volume- App. for dist. of situation
Cadiance- a good rate of rhythm
Unit 4:Verbal Escalation Intervention-
Identify the components of the CPI Verbal Escalation Continuum? - Answer 1.
QUESTIONING- info. seeking, challenging (redirect, give rational answers)
2. REFUSAL- non-compliance (Set Limits)
3. RELEASE- venting (Isolate, Let Vent)
4. INTIMIDATION- verbal or nonverbal threats (Take seriously, Get Help)
5. TENSION REDUCTION- restablish commumication (give time and space and return
to nromal routines)
Unit 4:Verbal Escalation Intervention-
What are the Keys to setting Limits in verbal escalation intervention? - Answer Limits
should be simple, fair, resonable, enforceable
Unit 4:Verbal Escalation Intervention-
Name some Verbal Intervention Tecniques. - Answer 1. Offer Choices
2. Stay in the present
3. Make Client part of the Process
Unit 4:Verbal Escalation Intervention-
What is Empathic Listening? - Answer Active Process to find out what a person is trying
to communicate
1. Nonjudgmental
2. Listen Carefully
3. Undivided Attention
4. Allow Silence for Reflection
5. Use Restatement to Clarify
Unit 5: Precipitating Factors, Rational Detachment, Integrated Experience-
What are Precipitating Factors and how can knowing these factors help?? - Answer
Internal / External factors on which staff have little or no control over. (homelife,
finances, work, health, diet)
1. Be Proactive
2. Help staff not to be a precipitating factor
SOLUTIONS
Unit 1. Name the 4 levels in the CPI Crisis Development Model - Answer Level 1-
Anxiety = Supportive
Level 2- Defensive = Directive
Level 3- Acting out person = CPI
Level 4- Tension Reduction = Theraputic Rapport
Unit 1.
What is Level 1 in the Crisis Development Model? - Answer ANXIETY- A noticible
change in someones typical behavior
Unit 1. What is Level 1 in Crisis Dev. Model Approach to Anxiety? - Answer
SUPPORTIVE- nonjudgemental, empathetic
Unit 1. What is Level 2 of Crisis Dev. Model? - Answer DEFENSIVE- Beginning stage of
loss of rationality
Unit 1. What is Level 2 of Crisis Dev. Model Approach to Defensive? - Answer
DIRECTIVE- Set Limits, Persuasion, Choices
Unit 1. What is Level 3 of Crisis Dev. Model? - Answer ACTING OUT PERSON- Total
Loss of Rationality
Unit 1.What is Level 3 of Crisis Dev. Model Approach Acting Out Person? - Answer
NON VERBAL PHYSICAL CRISIS INTERVENTION- A set of safe, non-harmful
techniques that are to be used as a last resort when their is danger to self or others,
disruption to atmosphere
Unit 1.What is Level 4 of Crisis Dev. Model? - Answer TENSION REDUCTION-
decrease in energy
Unit 1. What is Level 4 of Crisis Dev. Model Approach TENSION REDUCTION? -
Answer THERAPUTICE RAPPORT- Re-establish Communication
Unit 2: Nonverbal Behavior-
What is Proxemics? - Answer Areas surrounding the body that is considered an
extension of self
Unit 2: Nonverbal Behavior-
What is Kinesics? - Answer Communication, posture/motion.
the non verbal message transmitted by motion and posture of the body.
Unit 2: Nonverbal Behavior-
What are the for Reasons for using CPI Stance? - Answer 1. Safety
2. Less Threatening
, CPI EXAM 2022/2023 WITH COMPLETE
SOLUTIONS
3. Show honor and respect
Unit 3: Paraverbal Communication-
What is Paraverbal Communication? - Answer How we say what we say
Unit 3: Paraverbal Communication-
Paraverbal Components (Total Voice Control) - Answer Tone- Avoid inflection of
negativity
Volume- App. for dist. of situation
Cadiance- a good rate of rhythm
Unit 4:Verbal Escalation Intervention-
Identify the components of the CPI Verbal Escalation Continuum? - Answer 1.
QUESTIONING- info. seeking, challenging (redirect, give rational answers)
2. REFUSAL- non-compliance (Set Limits)
3. RELEASE- venting (Isolate, Let Vent)
4. INTIMIDATION- verbal or nonverbal threats (Take seriously, Get Help)
5. TENSION REDUCTION- restablish commumication (give time and space and return
to nromal routines)
Unit 4:Verbal Escalation Intervention-
What are the Keys to setting Limits in verbal escalation intervention? - Answer Limits
should be simple, fair, resonable, enforceable
Unit 4:Verbal Escalation Intervention-
Name some Verbal Intervention Tecniques. - Answer 1. Offer Choices
2. Stay in the present
3. Make Client part of the Process
Unit 4:Verbal Escalation Intervention-
What is Empathic Listening? - Answer Active Process to find out what a person is trying
to communicate
1. Nonjudgmental
2. Listen Carefully
3. Undivided Attention
4. Allow Silence for Reflection
5. Use Restatement to Clarify
Unit 5: Precipitating Factors, Rational Detachment, Integrated Experience-
What are Precipitating Factors and how can knowing these factors help?? - Answer
Internal / External factors on which staff have little or no control over. (homelife,
finances, work, health, diet)
1. Be Proactive
2. Help staff not to be a precipitating factor
