Lean Six Sigma Green Belt
Define-fase
Skoledo 1
, Inhoudsopgave
Define-fase .......................................................................................................................3
De Project Charter ................................................................................................................... 3
Het selecteren van een verbeterproject .................................................................................... 4
Nominale groepstechniek......................................................................................................... 5
De Business Case...................................................................................................................... 5
De Probleemomschrijving ........................................................................................................ 5
Het modelleren van processen ................................................................................................. 6
SIPOC ...................................................................................................................................... 7
VOC en CTQ ............................................................................................................................. 8
QFD ......................................................................................................................................... 8
Kano-model ........................................................................................................................... 10
VOB ....................................................................................................................................... 11
Doelstellingen formuleren...................................................................................................... 12
Stakeholders .......................................................................................................................... 12
Project managen .................................................................................................................... 13
Outputs Define-fase ............................................................................................................... 14
Skoledo 2
Define-fase
Skoledo 1
, Inhoudsopgave
Define-fase .......................................................................................................................3
De Project Charter ................................................................................................................... 3
Het selecteren van een verbeterproject .................................................................................... 4
Nominale groepstechniek......................................................................................................... 5
De Business Case...................................................................................................................... 5
De Probleemomschrijving ........................................................................................................ 5
Het modelleren van processen ................................................................................................. 6
SIPOC ...................................................................................................................................... 7
VOC en CTQ ............................................................................................................................. 8
QFD ......................................................................................................................................... 8
Kano-model ........................................................................................................................... 10
VOB ....................................................................................................................................... 11
Doelstellingen formuleren...................................................................................................... 12
Stakeholders .......................................................................................................................... 12
Project managen .................................................................................................................... 13
Outputs Define-fase ............................................................................................................... 14
Skoledo 2
