MSSC CLA Exam Terms
Audit - Answer An objective comparison of actions to policies and plans.
Automated Guided Vehicle (AGV) System - Answer A transportation network that
automatically routes one or more material handling devices, such as carts or pallet
trucks, and positions them at predetermined destinations without operator intervention.
Bar code - Answer A series of alternating bars and spaces printed or stamped on parts,
containers, labels, or other media, representing encoded information that can be read
by electronic readers.
Cross-functional team - Answer A set of individuals from various departments assigned
to a specific task such as implementing new computer software.
Cross-training - Answer Providing training or experience in several different areas (e.g.
training an employee on several machines).
Customer relationship management (CRM) - Answer A marketing philosophy based on
putting the customer first. The collection and analysis of information designed for sales
and marketing decision support (as contrasted to enterprise resources planning
information) to understand and support existing and potential customer needs.
Container Security Initiative (CSI) - Answer A program of the U.S. government which
seeks to ensure that containers entering the country's ports are scanned and deemed
safe before departing their country of origin.
Customs-Trade Partnership Against Terrorism
(C-TPAT) - Answer A voluntary system established by the U.S. Bureau of Customs and
Border Protection with the primary goal of creating and environment of close
cooperation between U.S. importers, carriers and international exporters to the United
States.
Corrective maintenance - Answer The maintenance required to restore an item to a
satisfactory condition.
Counterbalance - Answer When the weight of a lift truck offsets the weight of the load it
carries.
Cross-docking - Answer The process of moving items directly from an incoming trailer
or container to an outgoing trailer or container with little or no storage time in between.
Distribution centers - Answer A warehouse with finished goods and/or service items.
Audit - Answer An objective comparison of actions to policies and plans.
Automated Guided Vehicle (AGV) System - Answer A transportation network that
automatically routes one or more material handling devices, such as carts or pallet
trucks, and positions them at predetermined destinations without operator intervention.
Bar code - Answer A series of alternating bars and spaces printed or stamped on parts,
containers, labels, or other media, representing encoded information that can be read
by electronic readers.
Cross-functional team - Answer A set of individuals from various departments assigned
to a specific task such as implementing new computer software.
Cross-training - Answer Providing training or experience in several different areas (e.g.
training an employee on several machines).
Customer relationship management (CRM) - Answer A marketing philosophy based on
putting the customer first. The collection and analysis of information designed for sales
and marketing decision support (as contrasted to enterprise resources planning
information) to understand and support existing and potential customer needs.
Container Security Initiative (CSI) - Answer A program of the U.S. government which
seeks to ensure that containers entering the country's ports are scanned and deemed
safe before departing their country of origin.
Customs-Trade Partnership Against Terrorism
(C-TPAT) - Answer A voluntary system established by the U.S. Bureau of Customs and
Border Protection with the primary goal of creating and environment of close
cooperation between U.S. importers, carriers and international exporters to the United
States.
Corrective maintenance - Answer The maintenance required to restore an item to a
satisfactory condition.
Counterbalance - Answer When the weight of a lift truck offsets the weight of the load it
carries.
Cross-docking - Answer The process of moving items directly from an incoming trailer
or container to an outgoing trailer or container with little or no storage time in between.
Distribution centers - Answer A warehouse with finished goods and/or service items.
