Table of Contents
Introduction...........................................................................................................................................2
Question 1.............................................................................................................................................2
1.The types of organisational information is a manager is likely to encounter..................................2
Question 2.............................................................................................................................................3
2.Roles and responsibilities of the information manager at a firm....................................................3
Question 3.............................................................................................................................................3
3.The skills expected of a information manager at a firm .................................................................3
Question 4.............................................................................................................................................4
4.Meaning and characteristics of a knowledge portal to an information manager ..........................4
Question 5.............................................................................................................................................5
5.Different characteristics of an information manager......................................................................5
Question 6.............................................................................................................................................6
6.Story telling in an organisation.......................................................................................................6
6.1.Benefits of using story telling in an organisation.........................................................................6
6.2.Challenges of using story telling in an organisation.....................................................................7
Question 7.............................................................................................................................................7
7.The role of information communication technologies (ICTs) in knowledge management..............7
Question 8.............................................................................................................................................8
8.Specific changes that need to take place within an organisation...................................................8
Conclusion.............................................................................................................................................8
References...........................................................................................................................................10
1
, Introduction
The following essay is going to discuss on the skills, roles and responsibilities
required of an information manager at a firm .The essay is going to discuss on the
ways to design, develop, and deploy a knowledge portal at the firm that will provide
services and support employees .The essay is also going to discuss the types of
organisational information is a manager is likely to encounter .The essay is going to
discuss with relevant examples of roles and responsibilities of the information
manager at a firm .Apart from that the essay is going to elaborate by giving relevant
examples, on the skills expected of a information manager at a firm .More over the
essay is going to explain the meaning and characteristics of a knowledge portal to a
information manager .More so the essay will also discuss the different
characteristics of an information manager .Furthermore the essay is also going to
define storytelling and discuss the benefits and challenges of using story telling in an
organisation. In addition to that , the essay will also going to discuss the role of
information communication technologies in knowledge management.
Question 1
1.The types of organisational information is a manager is likely to
encounter
Information managers are experts in information technology . With a unique blend of
project management, IT expertise, and interpersonal communication skills, they work
within organizations to coordinate and manage the flow of data .Kmetz (2018)
argued that there is transaction Processing Systems Transaction processing
systems are at the most foundational and basic level of information systems for a
business organisation. This is because transaction processing systems are often the
first step in acquiring basic information that is later used by higher management to
make better business decisions. Transaction processing systems are involved in
things such as payroll, tracking stock, order processing, and more. All of these
processes are carried out by the lower level of employees within an organisation or
business .Apart from that , there is office automation systems which is a network of
various tools, technologies, and people required to conduct clerical and managerial
tasks. Typical examples of functions performed including printing documents,
mailing paperwork, mailing, maintaining a company calendar, and producing reports.
Primarily, an office automation system assists in enhancing communication among
different departments so everyone can collaborate to complete a task. Apart from
that there is knowledge management system stores and extracts information that
help help users enhance their knowledge and optimize collaboration efforts to
complete tasks. Examples of documents found in a knowledge management system
include employee training materials, company policies, and procedures, or answers
to customer questions. This information system also provides intuitive access to
external information required by workers who need outside knowledge to complete
their roles. In addition to that there is also management information systems .A
management information system uses various transaction data to help middle
management optimize planning and decision-making. It retrieves Transaction
processing systems information, aggregates it, and generates reports to help those
2
Introduction...........................................................................................................................................2
Question 1.............................................................................................................................................2
1.The types of organisational information is a manager is likely to encounter..................................2
Question 2.............................................................................................................................................3
2.Roles and responsibilities of the information manager at a firm....................................................3
Question 3.............................................................................................................................................3
3.The skills expected of a information manager at a firm .................................................................3
Question 4.............................................................................................................................................4
4.Meaning and characteristics of a knowledge portal to an information manager ..........................4
Question 5.............................................................................................................................................5
5.Different characteristics of an information manager......................................................................5
Question 6.............................................................................................................................................6
6.Story telling in an organisation.......................................................................................................6
6.1.Benefits of using story telling in an organisation.........................................................................6
6.2.Challenges of using story telling in an organisation.....................................................................7
Question 7.............................................................................................................................................7
7.The role of information communication technologies (ICTs) in knowledge management..............7
Question 8.............................................................................................................................................8
8.Specific changes that need to take place within an organisation...................................................8
Conclusion.............................................................................................................................................8
References...........................................................................................................................................10
1
, Introduction
The following essay is going to discuss on the skills, roles and responsibilities
required of an information manager at a firm .The essay is going to discuss on the
ways to design, develop, and deploy a knowledge portal at the firm that will provide
services and support employees .The essay is also going to discuss the types of
organisational information is a manager is likely to encounter .The essay is going to
discuss with relevant examples of roles and responsibilities of the information
manager at a firm .Apart from that the essay is going to elaborate by giving relevant
examples, on the skills expected of a information manager at a firm .More over the
essay is going to explain the meaning and characteristics of a knowledge portal to a
information manager .More so the essay will also discuss the different
characteristics of an information manager .Furthermore the essay is also going to
define storytelling and discuss the benefits and challenges of using story telling in an
organisation. In addition to that , the essay will also going to discuss the role of
information communication technologies in knowledge management.
Question 1
1.The types of organisational information is a manager is likely to
encounter
Information managers are experts in information technology . With a unique blend of
project management, IT expertise, and interpersonal communication skills, they work
within organizations to coordinate and manage the flow of data .Kmetz (2018)
argued that there is transaction Processing Systems Transaction processing
systems are at the most foundational and basic level of information systems for a
business organisation. This is because transaction processing systems are often the
first step in acquiring basic information that is later used by higher management to
make better business decisions. Transaction processing systems are involved in
things such as payroll, tracking stock, order processing, and more. All of these
processes are carried out by the lower level of employees within an organisation or
business .Apart from that , there is office automation systems which is a network of
various tools, technologies, and people required to conduct clerical and managerial
tasks. Typical examples of functions performed including printing documents,
mailing paperwork, mailing, maintaining a company calendar, and producing reports.
Primarily, an office automation system assists in enhancing communication among
different departments so everyone can collaborate to complete a task. Apart from
that there is knowledge management system stores and extracts information that
help help users enhance their knowledge and optimize collaboration efforts to
complete tasks. Examples of documents found in a knowledge management system
include employee training materials, company policies, and procedures, or answers
to customer questions. This information system also provides intuitive access to
external information required by workers who need outside knowledge to complete
their roles. In addition to that there is also management information systems .A
management information system uses various transaction data to help middle
management optimize planning and decision-making. It retrieves Transaction
processing systems information, aggregates it, and generates reports to help those
2
