GEN 499 Conflict Resolution FINAL Milestone Test 2020 | Graded A

You passed this Milestone
24 questions were answered correctly.
1 question was answered incorrectly.

1

Conflict between coworkers occurred in a company's marketing department when senior
leadership decided to discontinue numerous products, which meant many jobs were then
eliminated.
This is an example of which of the following?


Interconnectivity

System components

Increased efficiency

Attribution bias
CONCEPT
Ripple Effects in Systems
2

Unlike mediation, conciliation attempts to do which of the following?


Meet each party's needs through a collaborative effort

Decide the outcome after reviewing the evidence in the case

Offer opinions and suggestions if asked by either party

Gain concessions from each party to craft an agreement
CONCEPT
Conciliation
3

Which of the following is the best tool for gathering data to conduct a conflict
analysis?

, 
Interviewing direct parties in the dispute

Interviewing indirect parties in the dispute

Mapping out the parties' positions

Reading past conflict analyses of the dispute
CONCEPT
Gathering the Data to Analyze
4

Events within a conflict that either initiate a part of the conflict or occur in response
to another event can be considered which of the following?


Underlying factors influencing the conflict

Consequences of the conflict

Causes or consequences of the conflict

Causes of the conflict
CONCEPT
Causes and Consequences
5

Which of the following is the best outline for a problem statement?


How can Party A's needs be met without Party B becoming upset?

How can we decide if Party A's or Party B's needs are more important?

How can we meet all of Party A's needs while still meeting some of Party B's needs?

How can we meet all of Party A's needs, as well as all of Party B's needs?
CONCEPT