Internal Communication Content - Period 2
Chapter 7 - Communication
Why study communication?
Social intelligence
● the ability to understand the thoughts/feelings of others and to manage relationships
accordingly
● crucial in culturally diverse world
● anonymity of digital media: less aware of how our behavior affects others
Social awareness
Primal empathy: reading others emotions intuitively from small clues (facial expression)
Attunement: understanding other person through sustained attention & careful listening
Empathic accuracy: understanding through observation/inference what someone feels/thinks
Social cognition: knowing how social world works, what is expected, reading social signals
Social facility
Synchrony: orchestrating our interactions with right gestures (smiles, nods)
Self-preservation: ability in interactions to trigger desired emotional responses in others,
charisma
Influence: shaping the outcomes of interactions with tact & control, tuning actions to fit
circumstances
Concern: capacity for compassion, sharing others emotions, elation or distress
The Allen curve
● frequency with which we communicate depends on distance
● still valid in digitally connected world
● close collaboration leads to faster project completion times
1
Chapter 7 - Communication
Why study communication?
Social intelligence
● the ability to understand the thoughts/feelings of others and to manage relationships
accordingly
● crucial in culturally diverse world
● anonymity of digital media: less aware of how our behavior affects others
Social awareness
Primal empathy: reading others emotions intuitively from small clues (facial expression)
Attunement: understanding other person through sustained attention & careful listening
Empathic accuracy: understanding through observation/inference what someone feels/thinks
Social cognition: knowing how social world works, what is expected, reading social signals
Social facility
Synchrony: orchestrating our interactions with right gestures (smiles, nods)
Self-preservation: ability in interactions to trigger desired emotional responses in others,
charisma
Influence: shaping the outcomes of interactions with tact & control, tuning actions to fit
circumstances
Concern: capacity for compassion, sharing others emotions, elation or distress
The Allen curve
● frequency with which we communicate depends on distance
● still valid in digitally connected world
● close collaboration leads to faster project completion times
1
