SUMMARY
CHANGE
MANAGEMENT
,Table of contents
CHAPTER 1................................................................................................2
PPT: Changing organizations in our complex world............................................................................2
CHAPTER 2................................................................................................9
PPT: How to lead organizational change: frameworks.......................................................................9
CHAPTER 3..............................................................................................12
PPT: What to change in an organization: frameworks......................................................................12
CHAPTER 4..............................................................................................16
PPT: Building and energizing the need for change............................................................................16
CHAPTER 5..............................................................................................22
PPT: Navigating change through formal structures and systems......................................................22
CHAPTER 6..............................................................................................28
PPT: Navigating organizational politics and culture..........................................................................28
CHAPTER 7..............................................................................................35
PPT: Managing recipients of change and influencing internal stakeholders.....................................35
CHAPTER 8..............................................................................................42
PPT: Becoming a master change agent.............................................................................................42
CHAPTER 9..............................................................................................48
PPT: Action planning and implementation.......................................................................................48
CHAPTER 10............................................................................................56
PPT: Get and use data throughout the change process....................................................................56
CHAPTER 11............................................................................................62
PPT: The future of organizations and the future of change..............................................................62
1
,CHAPTER 1
PPT: Changing organizations in our complex world
Organizational change = the intentional and planned alteration of organizational
components to improve organizational effectiveness
It’s better to have a moderate strategy that is implemented than having the best
strategy that doesn’t get implemented
Organization components
Organization components include the organization’s:
Mission and vision
Strategy
Goals
Structure
Processes or systems
Technology
People
When organizations enhance their effectiveness, they increase their ability to generate
value for those they serve
The knowing-doing Gap
= knowing concepts and theories is not enough, managers need to become effective
agents of change, possessing the will and skills to make positive change happen
Change capability has become a core managerial competency
but managers’ abilities to deliver on change are modest at best
There is a major “knowing-doing” gap
knowing concepts and theories is not enough
managers need to become effective agents of change, possessing the will and skills to
make positive change happen
Why is change a Hot Topic?
Environmental forces driving change (PESTEL factors):
Political change
Economic change
Social, cultural and demographic
New technologies
Legal changes
Ecological/environmental factors
Turbulence and ambiguity define the landscape for both the public and private sectors
Jack Welch: a successful big shot CEO of General Electric (made one of the biggest
organizations of the world, always trying to be the number one or number two in what
they do)
“If the rate of change on the outside exceeds the rate of change on the inside, the end is
near” – Jack Welch
it used to be true but if this was true today, then a lot of companies would be in much
trouble example: Nokia, Kodak
2
, 3
CHANGE
MANAGEMENT
,Table of contents
CHAPTER 1................................................................................................2
PPT: Changing organizations in our complex world............................................................................2
CHAPTER 2................................................................................................9
PPT: How to lead organizational change: frameworks.......................................................................9
CHAPTER 3..............................................................................................12
PPT: What to change in an organization: frameworks......................................................................12
CHAPTER 4..............................................................................................16
PPT: Building and energizing the need for change............................................................................16
CHAPTER 5..............................................................................................22
PPT: Navigating change through formal structures and systems......................................................22
CHAPTER 6..............................................................................................28
PPT: Navigating organizational politics and culture..........................................................................28
CHAPTER 7..............................................................................................35
PPT: Managing recipients of change and influencing internal stakeholders.....................................35
CHAPTER 8..............................................................................................42
PPT: Becoming a master change agent.............................................................................................42
CHAPTER 9..............................................................................................48
PPT: Action planning and implementation.......................................................................................48
CHAPTER 10............................................................................................56
PPT: Get and use data throughout the change process....................................................................56
CHAPTER 11............................................................................................62
PPT: The future of organizations and the future of change..............................................................62
1
,CHAPTER 1
PPT: Changing organizations in our complex world
Organizational change = the intentional and planned alteration of organizational
components to improve organizational effectiveness
It’s better to have a moderate strategy that is implemented than having the best
strategy that doesn’t get implemented
Organization components
Organization components include the organization’s:
Mission and vision
Strategy
Goals
Structure
Processes or systems
Technology
People
When organizations enhance their effectiveness, they increase their ability to generate
value for those they serve
The knowing-doing Gap
= knowing concepts and theories is not enough, managers need to become effective
agents of change, possessing the will and skills to make positive change happen
Change capability has become a core managerial competency
but managers’ abilities to deliver on change are modest at best
There is a major “knowing-doing” gap
knowing concepts and theories is not enough
managers need to become effective agents of change, possessing the will and skills to
make positive change happen
Why is change a Hot Topic?
Environmental forces driving change (PESTEL factors):
Political change
Economic change
Social, cultural and demographic
New technologies
Legal changes
Ecological/environmental factors
Turbulence and ambiguity define the landscape for both the public and private sectors
Jack Welch: a successful big shot CEO of General Electric (made one of the biggest
organizations of the world, always trying to be the number one or number two in what
they do)
“If the rate of change on the outside exceeds the rate of change on the inside, the end is
near” – Jack Welch
it used to be true but if this was true today, then a lot of companies would be in much
trouble example: Nokia, Kodak
2
, 3
