CIC AGENCY MANAGEMENT ALL LESSONS UPDATED ACTUAL EXAM QUESTIONS CORRECT ANSWERS GRADED A PLUS

CIC AGENCY MANAGEMENT ALL LESSONS UPDATED ACTUAL EXAM QUESTIONS
CORRECT ANSWERS GRADED A PLUS
CIC Agency Management ALL Lessons 2026/2027
Actual EXAM Script Questions and Answers Verified
Solutions Latest Update

Question:
Workforce Planning helps an agency.

Answer:
1. Develop a source of appropriate professional training 2. Develop or revise written position
requirements 3. Create effective mentoring programs 4. Reduce costs associated with recruiting and
training



Question:
Inadequate workforce planning can lead to lower profits through.

Answer:
1. Compensation costs of poor hiring decisions 2. Training and onboarding costs 3. HR costs 4. Lost
productivity 5. Reduced team morale



Question:
A multigenerational and multicultural workforce connects an agency to.

Answer:
the larger world, creating market opportunities



Question:
Employee searches should be.

Answer:
-purposeful seeking talented individuals who reflect the larger customer base meet customer needs
inspire customer trust

,Question:
Before an agency can begin to assemble a pool of candidates for a position, it is critical that.

Answer:
the agency understands its value, vision, and mission



Question:
Soft skills include.

Answer:
1. The ability to communicate effectively 2. Engage in creative problem solving 3. Remain
adaptable and flexible 4. Demonstrate social and emotional awareness



Question:
The primary purposes of a position description are to.

Answer:
1. Establish the basic performance requirements of a position 2. Set the necessary qualifications for
the position 3. Define acceptable performance in the position 4. Define the essential functions of the
position 5. Set levels of compensation



Question:
The components of a Position Description Include:.

Answer:
1. A position Title 2. A summary of the positions contributions to the agency's overall performance
3. A description of the areas and limits of authority 4. Responsibilities associated with the position,
including duties, essential functions, required knowledge, skills, and abilities 5. Performance
evaluation standards



Question:
There are numerous reasons employees join or stay with an agency including:.

,Answer:
1. Work with Great People 2. Fair Pay 3. Supportive Management 4. Recognized, Valued,
Respected 5. Benefits 6. Meaningful work 7. Pride in the agency



Question:
A successful agency should recruit, hire, manage, and develop good employees by asking.

Answer:
Who - Define the type of person the agency wants to recruit and retain What - Describe the ideal
employees profile Why - Hiring the right employee makes a huge difference to the success of an
agency. Hire people who embrace the agency culture and who will become leaders within the
agency



Question:
Larger businesses may be able to offer ___________________ where as smaller agencies can
_________________________________.

Answer:
larger compensation packages attract and retain good employees by building and sustaining healthy
work environments and providing unique perks, benefits, and professional development



Question:
To ensure a successful selection process and agency must.

Answer:
1. Prove the interview is work-related 2. Demonstrate that the results of the interview accurately
predict work performance 3. Demonstrate that the interview is conducted consistently among all
candidates 4. Demonstrate the results do not adversely affect protected groups



Question:
Laws to prevent unfair selection procedures.

Answer:

, 1. Equal Pay Act 2. Fair Credit Reporting Act 3. Employee Harassment 4. 1990 Americans with
Disabilities Act 5. Immigration Reform & Control Act



Question:
Resume is a pre-screening tool and an agency should look at indications like.

Answer:
1. Educational Background 2. Specific Achievements 3. Stability and Career Direction 4. Time in
each position 5. Relevant Experience



Question:
Warning signs on a resume include.

Answer:
1. Excessively lengthy descriptions of education 2. Frequent Position Changes 3. Gaps in
employment



Question:
Guidelines to follow to conduct a successful interview.

Answer:
1. Interview in a quiet location and protect against disturbances 2. Determine the length of time the
interview will last 3. Follow a consistent interview format 4. Follow your plan, listen and be
objective 5. Use questions that generate information about the candidates previous experience



Question:
S-T-A-R.

Answer:
Situation, Task, Action, Result interview strategy to evoke responses to competency-focused
questions