MQM 227 Actual Questions and Correct Answers
Q1
What is a business metric? A business metric is the purposeful conversion of conventional
English units of measurement to the metric system. A business metric is an output device used
to monitor worker performance to a set of work standards. A business metric is an important
measurement used by a firm to monitor their success. Different firms within the same industry
will use the same business metrics. A business metric is an important measurement used by a
firm to monitor their success. Different firms within the same industry may not necessarily use
the same business metrics.
Answer: A business metric is an important measurement used by a firm to monitor
their success. Different firms within the same industry may not necessarily use the
same business metrics.
Q2
Which of the following statements is incorrect? A process can be "out of control" if its variability
with respect to the specification limits allows it to move sporadically within the specification
limits. Process capability refers to the ability to consistently produce parts that meet
specification requirements (even though variability exists between parts). Being "in control"
simply means that you are making parts in a consistent manner. A process can be "in
control"/and still making defective products if the machine is consistently producing parts but is
unable to produce these parts to specification limits.
Answer: Process capability refers to the ability to consistently produce parts that
meet specification requirements (even though variability exists between parts).
Q3
Which of the following statements is incorrect? Value stream mapping is essentially a process
flowchart of the value stream. The value stream identifies all the processing steps and tasks
undertaken to complete a product or deliver a service from beginning to end. A typical value
stream can include both value-added and non-value-added processing steps and tasks. The
goal in studying the value stream is to eliminate the non-value-adding processing steps. Value
is not what the customer says but what the company says.
Answer: Value is not what the customer says but what the company says.
, Q4
Which of the following statements is incorrect? When a sample falls outside the control limits,
we have an indication that some assignable cause is present. Control limits specify extreme
permissible part variations and should be determined by part application. In nearly all cases,
the specification limits should not be on a control chart. Control limits may be considered
warning or action limits and serve to enable us to detect a shift in process so that corrective
action may be taken before the process starts making products that exceed maximum
specification limits.
Answer: Control limits specify extreme permissible part variations and should be
determined by part application
Q5
One of Deming's Deadly Diseases, some companies look to increase quarterly dividends. How
does this practice tend to undermine quality and productivity? This practice tends to undermine
quality while enhancing long-term productivity by emphasizing cautious spending on all
production items. This practice tends to undermine both quality and productivity by
emphasizing short-term savings instead of focusing on longer-term investments that will
ultimately benefit quality and productivity. This practice tends to undermine productivity while
enhancing quality by ensuring only quality-made products are shipped to the customer. Defects
made are set aside until the next quarter begins. This practice tends to undermine both quality
and productivity by emphasizing long-term projects that will have a lasting impact on quality
and productivity.
Answer: This practice tends to undermine both quality and productivity by
emphasizing short-term savings instead of focusing on longer-term investments that
will ultimately benefit quality and productivity.
Q6
Deming believes that leading consists of helping people do a better job. Which one of the
following statements best describes this sentiment? Leading involves overseeing people's work
to ensure that they do a better job. Leading involves helping others perform their job-related
tasks. Leading involves helping employees by eliminating obstacles that hinder their work
performance. Leading involves identifying employees' strengths and weaknesses so they can
be assigned to jobs that match their abilities.
Answer: Leading involves helping employees by eliminating obstacles that hinder their
work performance.
Q1
What is a business metric? A business metric is the purposeful conversion of conventional
English units of measurement to the metric system. A business metric is an output device used
to monitor worker performance to a set of work standards. A business metric is an important
measurement used by a firm to monitor their success. Different firms within the same industry
will use the same business metrics. A business metric is an important measurement used by a
firm to monitor their success. Different firms within the same industry may not necessarily use
the same business metrics.
Answer: A business metric is an important measurement used by a firm to monitor
their success. Different firms within the same industry may not necessarily use the
same business metrics.
Q2
Which of the following statements is incorrect? A process can be "out of control" if its variability
with respect to the specification limits allows it to move sporadically within the specification
limits. Process capability refers to the ability to consistently produce parts that meet
specification requirements (even though variability exists between parts). Being "in control"
simply means that you are making parts in a consistent manner. A process can be "in
control"/and still making defective products if the machine is consistently producing parts but is
unable to produce these parts to specification limits.
Answer: Process capability refers to the ability to consistently produce parts that
meet specification requirements (even though variability exists between parts).
Q3
Which of the following statements is incorrect? Value stream mapping is essentially a process
flowchart of the value stream. The value stream identifies all the processing steps and tasks
undertaken to complete a product or deliver a service from beginning to end. A typical value
stream can include both value-added and non-value-added processing steps and tasks. The
goal in studying the value stream is to eliminate the non-value-adding processing steps. Value
is not what the customer says but what the company says.
Answer: Value is not what the customer says but what the company says.
, Q4
Which of the following statements is incorrect? When a sample falls outside the control limits,
we have an indication that some assignable cause is present. Control limits specify extreme
permissible part variations and should be determined by part application. In nearly all cases,
the specification limits should not be on a control chart. Control limits may be considered
warning or action limits and serve to enable us to detect a shift in process so that corrective
action may be taken before the process starts making products that exceed maximum
specification limits.
Answer: Control limits specify extreme permissible part variations and should be
determined by part application
Q5
One of Deming's Deadly Diseases, some companies look to increase quarterly dividends. How
does this practice tend to undermine quality and productivity? This practice tends to undermine
quality while enhancing long-term productivity by emphasizing cautious spending on all
production items. This practice tends to undermine both quality and productivity by
emphasizing short-term savings instead of focusing on longer-term investments that will
ultimately benefit quality and productivity. This practice tends to undermine productivity while
enhancing quality by ensuring only quality-made products are shipped to the customer. Defects
made are set aside until the next quarter begins. This practice tends to undermine both quality
and productivity by emphasizing long-term projects that will have a lasting impact on quality
and productivity.
Answer: This practice tends to undermine both quality and productivity by
emphasizing short-term savings instead of focusing on longer-term investments that
will ultimately benefit quality and productivity.
Q6
Deming believes that leading consists of helping people do a better job. Which one of the
following statements best describes this sentiment? Leading involves overseeing people's work
to ensure that they do a better job. Leading involves helping others perform their job-related
tasks. Leading involves helping employees by eliminating obstacles that hinder their work
performance. Leading involves identifying employees' strengths and weaknesses so they can
be assigned to jobs that match their abilities.
Answer: Leading involves helping employees by eliminating obstacles that hinder their
work performance.
