MQM 227 Actual Questions and Correct Answers
Q1
8. Quality Function
Answer: A. Links customer requirements to technical
Q2
A. Links customer
Answer: A. Links customer
Q3
B. Eliminates customer
Answer: B. Eliminates customer
Q4
C. Depends only on
Answer: C. Depends only on
Q5
D. Assumes that
Answer: D. Assumes that
Q6
1. Why is operations
Answer: B. Operations management refers to service as well as
Q7
Which of the following functions is responsible for the actual movement of goods and/or
services across organizations? Logistics Operations Purchasing None of these
Answer: A. Logistics
,Q8
The four decision areas in operations management are: Planning, technology, inventory, and
control Process, quality, capacity, and inventory Process, quality, technology, and capacity
None of these
Answer: B. Process, quality, capacity, and inventory
Q9
A productive systems approach: Views operations as a separate organizational function Must
provide feedback information for control of process inputs and technology Is of limited use in
service organizations Disregards human and social concerns
Answer: B. Must provide feedback information for control of process inputs and
technology
Q10
Capacity decisions: Include staffing and scheduling Include inventory control Include defining
product specifications None of these
Answer: A. Include staffing and scheduling
Q11
Inventory decisions involve: Determining what to order, how much to order, and when to order
Tracking the flow of materials Managing the finished goods inventories All of these
Answer: D. All of these
Q12
The contemporary operations themes signify that: More emphasis should be placed on
manufacturing than on service industries Every operation should be externally directed to meet
the customers' requirements Operations decisions should precede decisions in other functions
in an organization To be competitive, strategies for operations should exclude broader supply
chain issues
Answer: B. Every operation should be externally directed to meet the customers'
requirements
Q13
The essence of operations management can be described by: Process, capacity, and people
Decisions, function, and process Planning, control, and organization Integrated planning and
control
Answer: B. Decisions, function, and process
, Q14
Which of the following is not a contemporary theme in operations? Globalization of Operations
Lean Operations Quality Teams Environmental Concerns and Sustainability
Answer: C. Quality Teams
Q15
The three primary functions that exist in most business organizations are: Operations,
accounting, and finance Operations, production, and finance Production, marketing, and human
resources Operations, finance, and marketing
Answer: D. Operations, finance, and marketing
Q16
The three major functions of business organizations: Are mutually exclusive Function
independently of each other Interface with each other Do not interface with each other
Answer: C. Interface with each other
Q17
Which one of the following would not generally be classified as an input in a university system?
Staff Facilities Knowledge Research
Answer: D. Research
Q18
The four major decision responsibilities of operations management are: Process, quality,
capacity, and human resources Process, quality, human resources, and inventory Quality,
inventory, human resources, and capacity Process, capacity, quality, and inventory
Answer: D. Process, capacity, quality, and inventory
Q19
Which of the following is not in the process category of the operations decision framework?
Layout of the facility Job design The type of equipment and technology Product or service
inspection
Answer: D. Product or service inspection
Q1
8. Quality Function
Answer: A. Links customer requirements to technical
Q2
A. Links customer
Answer: A. Links customer
Q3
B. Eliminates customer
Answer: B. Eliminates customer
Q4
C. Depends only on
Answer: C. Depends only on
Q5
D. Assumes that
Answer: D. Assumes that
Q6
1. Why is operations
Answer: B. Operations management refers to service as well as
Q7
Which of the following functions is responsible for the actual movement of goods and/or
services across organizations? Logistics Operations Purchasing None of these
Answer: A. Logistics
,Q8
The four decision areas in operations management are: Planning, technology, inventory, and
control Process, quality, capacity, and inventory Process, quality, technology, and capacity
None of these
Answer: B. Process, quality, capacity, and inventory
Q9
A productive systems approach: Views operations as a separate organizational function Must
provide feedback information for control of process inputs and technology Is of limited use in
service organizations Disregards human and social concerns
Answer: B. Must provide feedback information for control of process inputs and
technology
Q10
Capacity decisions: Include staffing and scheduling Include inventory control Include defining
product specifications None of these
Answer: A. Include staffing and scheduling
Q11
Inventory decisions involve: Determining what to order, how much to order, and when to order
Tracking the flow of materials Managing the finished goods inventories All of these
Answer: D. All of these
Q12
The contemporary operations themes signify that: More emphasis should be placed on
manufacturing than on service industries Every operation should be externally directed to meet
the customers' requirements Operations decisions should precede decisions in other functions
in an organization To be competitive, strategies for operations should exclude broader supply
chain issues
Answer: B. Every operation should be externally directed to meet the customers'
requirements
Q13
The essence of operations management can be described by: Process, capacity, and people
Decisions, function, and process Planning, control, and organization Integrated planning and
control
Answer: B. Decisions, function, and process
, Q14
Which of the following is not a contemporary theme in operations? Globalization of Operations
Lean Operations Quality Teams Environmental Concerns and Sustainability
Answer: C. Quality Teams
Q15
The three primary functions that exist in most business organizations are: Operations,
accounting, and finance Operations, production, and finance Production, marketing, and human
resources Operations, finance, and marketing
Answer: D. Operations, finance, and marketing
Q16
The three major functions of business organizations: Are mutually exclusive Function
independently of each other Interface with each other Do not interface with each other
Answer: C. Interface with each other
Q17
Which one of the following would not generally be classified as an input in a university system?
Staff Facilities Knowledge Research
Answer: D. Research
Q18
The four major decision responsibilities of operations management are: Process, quality,
capacity, and human resources Process, quality, human resources, and inventory Quality,
inventory, human resources, and capacity Process, capacity, quality, and inventory
Answer: D. Process, capacity, quality, and inventory
Q19
Which of the following is not in the process category of the operations decision framework?
Layout of the facility Job design The type of equipment and technology Product or service
inspection
Answer: D. Product or service inspection
