MQM 227 Actual Questions and Correct Answers
Q1
The goods-services continuum consists of which set of the following categories?
Answer: Pure goods, core goods, core services, pure services
Q2
Which of the following is not a characteristic that distinguishes services from goods? Service
jobs are unskilled. A service is intangible. Services are perishable. Services are heterogeneous.
None of these
Answer: Service jobs are unskilled
Q3
Which of the following are defined as core goods? Chemicals Airlines Data storage systems
Hotels None of these
Answer: Data storage systems
Q4
Which of the following is not a way that operations and supply processes are categorized?
Planning Return Delivery Selecting Making
Answer: Selecting
Q5
All other things remaining the same, if the sales revenue increases, asset turnover ratio will
Increase Decrease Stay the same may increase or decrease there is no way to tell for sure
Answer: Increase
Q6
Effectiveness means doing the right things to create the most value for the company. True or
False
Answer: True
, Q7
Automobiles and appliances are classified as "pure goods." True or False
Answer: False
Q8
One reason for studying operations and supply chain management (OSCM) is which of the
following? OSCM is essential for understanding organizational behavior. Most business
graduates do OSCM work regardless of their job title. All managers should understand the basic
principles that guide the design of transformation processes. OSCM is a required course in all
business degree programs. OSCM is the most rigorous business discipline.
Answer: All managers should understand the basic principles that guide the design of
transformation processes
Q9
Which of the following is not a major strategic operational competitive dimension that forms a
company's competitive position? Cost or price Delivery speed Delivery reliability Management
acumen Coping with changes in demand
Answer: Management acumen
Q10
When a company seeks to match the benefits of a successful position while maintaining its
existing position in offering customers a variety of differing services, what is this process
called? Operations capability analysis Straddling Order qualifying Order winning Inter-functional
analysis
Answer: Straddling
Q11
Which of the following is a partial measure of productivity? Output/Materials Output/(Labor +
Capital + Energy) Output/All resources used Output/Inputs All of these
Answer: Output/Materials
Q12
Which of the following is a total measure of productivity? Output/Materials Output/(Labor +
Capital + Energy) Output/Labor Output/Inputs All of these
Answer: Output/Inputs
Q1
The goods-services continuum consists of which set of the following categories?
Answer: Pure goods, core goods, core services, pure services
Q2
Which of the following is not a characteristic that distinguishes services from goods? Service
jobs are unskilled. A service is intangible. Services are perishable. Services are heterogeneous.
None of these
Answer: Service jobs are unskilled
Q3
Which of the following are defined as core goods? Chemicals Airlines Data storage systems
Hotels None of these
Answer: Data storage systems
Q4
Which of the following is not a way that operations and supply processes are categorized?
Planning Return Delivery Selecting Making
Answer: Selecting
Q5
All other things remaining the same, if the sales revenue increases, asset turnover ratio will
Increase Decrease Stay the same may increase or decrease there is no way to tell for sure
Answer: Increase
Q6
Effectiveness means doing the right things to create the most value for the company. True or
False
Answer: True
, Q7
Automobiles and appliances are classified as "pure goods." True or False
Answer: False
Q8
One reason for studying operations and supply chain management (OSCM) is which of the
following? OSCM is essential for understanding organizational behavior. Most business
graduates do OSCM work regardless of their job title. All managers should understand the basic
principles that guide the design of transformation processes. OSCM is a required course in all
business degree programs. OSCM is the most rigorous business discipline.
Answer: All managers should understand the basic principles that guide the design of
transformation processes
Q9
Which of the following is not a major strategic operational competitive dimension that forms a
company's competitive position? Cost or price Delivery speed Delivery reliability Management
acumen Coping with changes in demand
Answer: Management acumen
Q10
When a company seeks to match the benefits of a successful position while maintaining its
existing position in offering customers a variety of differing services, what is this process
called? Operations capability analysis Straddling Order qualifying Order winning Inter-functional
analysis
Answer: Straddling
Q11
Which of the following is a partial measure of productivity? Output/Materials Output/(Labor +
Capital + Energy) Output/All resources used Output/Inputs All of these
Answer: Output/Materials
Q12
Which of the following is a total measure of productivity? Output/Materials Output/(Labor +
Capital + Energy) Output/Labor Output/Inputs All of these
Answer: Output/Inputs
