MQM 227 Actual Questions and Correct Answers
Q1
Mean time between failure: Is used to measure a product's reliability Is used to measure a
product's maintainability Is used to measure a product's maintainability and availability Is a
measure of up time/(up time + down time)
Answer: A. Is used to measure a product's reliability
Q2
SERVQUAL measures which dimension of service quality Reliability, Tangibles, Assurance,
Empathy, and Conformance Quality Performance Quality, Tangibles, Responsiveness,
Reliability, and Assurance Responsiveness, Tangibles, Empathy, Assurance, and Reliability
Reliability, Tangibles, Responsiveness, Empathy, and Conformance Quality
Answer: C. Responsiveness, Tangibles, Empathy, Assurance, and Reliability
Q3
The number of defects in a product measures: Reliability of the process Conformance quality of
the process Repeatability of the process Performance quality of the process
Answer: B. Conformance quality of the process
Q4
Quality of design: Is one of the four decision areas of engineering Is determined before
production by a cross-functional product design team Means a product has high reliability,
maintainability, and availability Is the prime responsibility of production
Answer: B. Is determined before production by a cross-functional product design team
Q5
A product's conformance to specifications: Is in response to customers' needs Determines sales
price to the customer Is defined as continuity of service to the customer Is independent of the
quality of design
Answer: D. Is independent of the quality of design
Q1
Mean time between failure: Is used to measure a product's reliability Is used to measure a
product's maintainability Is used to measure a product's maintainability and availability Is a
measure of up time/(up time + down time)
Answer: A. Is used to measure a product's reliability
Q2
SERVQUAL measures which dimension of service quality Reliability, Tangibles, Assurance,
Empathy, and Conformance Quality Performance Quality, Tangibles, Responsiveness,
Reliability, and Assurance Responsiveness, Tangibles, Empathy, Assurance, and Reliability
Reliability, Tangibles, Responsiveness, Empathy, and Conformance Quality
Answer: C. Responsiveness, Tangibles, Empathy, Assurance, and Reliability
Q3
The number of defects in a product measures: Reliability of the process Conformance quality of
the process Repeatability of the process Performance quality of the process
Answer: B. Conformance quality of the process
Q4
Quality of design: Is one of the four decision areas of engineering Is determined before
production by a cross-functional product design team Means a product has high reliability,
maintainability, and availability Is the prime responsibility of production
Answer: B. Is determined before production by a cross-functional product design team
Q5
A product's conformance to specifications: Is in response to customers' needs Determines sales
price to the customer Is defined as continuity of service to the customer Is independent of the
quality of design
Answer: D. Is independent of the quality of design
