MQM 227 Actual Questions and Correct Answers
Q1
The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and
Joseph M. Juran, had the same general message about what it took to achieve outstanding
quality. Which of the following was not part of that message? Quality is free Leadership from
senior management Customer focus Total involvement of the workforce Continuous
improvement
Answer: a. Quality is free
Q2
The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and
Joseph M. Juran, had the same general message about what it took to achieve outstanding
quality. Which of the following was part of that message? Fourteen steps for quality
management Quality is free Customer focus Zero defects Six Sigma
Answer: c. Customer Focus
Q3
A flowchart as part of a Six-Sigma quality improvement process might be found in which DMAIC
category? Define Measure Analyze Improve Control
Answer: a. Define
Q4
A fishbone diagram as part of a Six-Sigma quality improvement process might be found in
which DMAIC category? Define Measure Analyze Improve Control
Answer: c. Analyze
Q5
An opportunity flow diagram as part of a Six-Sigma quality improvement process might be
found in which DMAIC category? Define Measure Analyze Improve Control
Answer: d. Improve
Q6
Which of the following is an analytical tool used in Six-Sigma quality improvement programs?
Leadership Pareto charts Management by fact Continuous improvement Kaizen
Answer: b. Pareto charts
, Q7
The Malcolm Baldrige Award selection process helps improve quality and productivity by which
of the following means? Stimulating foreign-based suppliers of American companies to improve
quality Reporting quality levels among American firms Identifying American firms with the most
difficult quality problems Providing feedback to applicants by the examiners Helping Baldrige
award winners increase their sales
Answer: d. Providing feedback to applicants by the examiners
Q8
The Malcolm Baldrige National Quality Award is given to organizations that have done which of
the following? Instituted a Six-Sigma approach to total quality control. Demonstrated a high
level of product quality. Demonstrated outstanding quality in their products and processes.
Have a world-class quality control function. Most significantly improved their product quality
levels.
Answer: c. Demonstrated outstanding quality in their products and processes.
Q9
The dimension of design quality that concerns the sensory characteristics of the product is
which of the following? Features Serviceability Perceived quality Reputation Aesthetics
Answer: e. Aesthetics
Q10
Which of the following is a dimension of design quality? Price Features Color Weight Quality at
the source
Answer: b. Features
Q11
Which of the following are basic assumptions that justify an analysis of the costs of quality?
Failures are caused. Prevention is more expensive. Performance can be learned. Rules of thumb
don't always work. Appraisal costs are less than prevention costs.
Answer: a. Failures are caused.
Q12
A cost of quality classification is which of the following? Material costs Prevention costs Variable
overhead Direct labor Inventory costs
Answer: b. Prevention costs
Q1
The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and
Joseph M. Juran, had the same general message about what it took to achieve outstanding
quality. Which of the following was not part of that message? Quality is free Leadership from
senior management Customer focus Total involvement of the workforce Continuous
improvement
Answer: a. Quality is free
Q2
The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and
Joseph M. Juran, had the same general message about what it took to achieve outstanding
quality. Which of the following was part of that message? Fourteen steps for quality
management Quality is free Customer focus Zero defects Six Sigma
Answer: c. Customer Focus
Q3
A flowchart as part of a Six-Sigma quality improvement process might be found in which DMAIC
category? Define Measure Analyze Improve Control
Answer: a. Define
Q4
A fishbone diagram as part of a Six-Sigma quality improvement process might be found in
which DMAIC category? Define Measure Analyze Improve Control
Answer: c. Analyze
Q5
An opportunity flow diagram as part of a Six-Sigma quality improvement process might be
found in which DMAIC category? Define Measure Analyze Improve Control
Answer: d. Improve
Q6
Which of the following is an analytical tool used in Six-Sigma quality improvement programs?
Leadership Pareto charts Management by fact Continuous improvement Kaizen
Answer: b. Pareto charts
, Q7
The Malcolm Baldrige Award selection process helps improve quality and productivity by which
of the following means? Stimulating foreign-based suppliers of American companies to improve
quality Reporting quality levels among American firms Identifying American firms with the most
difficult quality problems Providing feedback to applicants by the examiners Helping Baldrige
award winners increase their sales
Answer: d. Providing feedback to applicants by the examiners
Q8
The Malcolm Baldrige National Quality Award is given to organizations that have done which of
the following? Instituted a Six-Sigma approach to total quality control. Demonstrated a high
level of product quality. Demonstrated outstanding quality in their products and processes.
Have a world-class quality control function. Most significantly improved their product quality
levels.
Answer: c. Demonstrated outstanding quality in their products and processes.
Q9
The dimension of design quality that concerns the sensory characteristics of the product is
which of the following? Features Serviceability Perceived quality Reputation Aesthetics
Answer: e. Aesthetics
Q10
Which of the following is a dimension of design quality? Price Features Color Weight Quality at
the source
Answer: b. Features
Q11
Which of the following are basic assumptions that justify an analysis of the costs of quality?
Failures are caused. Prevention is more expensive. Performance can be learned. Rules of thumb
don't always work. Appraisal costs are less than prevention costs.
Answer: a. Failures are caused.
Q12
A cost of quality classification is which of the following? Material costs Prevention costs Variable
overhead Direct labor Inventory costs
Answer: b. Prevention costs
