Operations Management Exam 1 (Ch. 1-5)
| Notes, Review & Practice Questions |
2026/2027
Operations Management - correct answer-Management of systems and
processes that create goods or services
A system - correct answer-set of inter-related parts that must work together to
be successful
A process - correct answer-one or more actions that transform various inputs into
desired outputs
Three major functions of a business - correct answer-Finance, Marketing, and
Operations
Supply Chain - correct answer-the sequence of activities and enterprises involved
in producing a product or delivering a service
Compared to service operations, product operations... - correct answer-have less
difficulty measuring: productivity and quality
Compared to product operations, service operations... - correct answer-require or
involve: more direct customer contact and work with higher labor content
, Industrial Revolution - correct answer-movement from craft production by
artisans to machine production in factories
Scientific Management - correct answer-first widespread use of mass production
(late 19th and early 20th centuries)
Human Relations Movement - correct answer-emphasized importance of people
in design process for work and jobs (mid 20th century thru today)
Management Science - correct answer-first widespread use of quantitative
methods and decision models for managing operations (World War II thru today)
Influence of Japanese Manufacturers - correct answer-development of new
management practices aimed at improving both productivity and quality
Two key areas in operations management decision making - correct answer-
System design and system operations
System Design Decisions - correct answer-Strategic in nature, long term
commitment of scarce resources, and determines system's operational
parameters
System Operations Decisions - correct answer-Tactical in nature, and impacts
operations in short or intermediate term
| Notes, Review & Practice Questions |
2026/2027
Operations Management - correct answer-Management of systems and
processes that create goods or services
A system - correct answer-set of inter-related parts that must work together to
be successful
A process - correct answer-one or more actions that transform various inputs into
desired outputs
Three major functions of a business - correct answer-Finance, Marketing, and
Operations
Supply Chain - correct answer-the sequence of activities and enterprises involved
in producing a product or delivering a service
Compared to service operations, product operations... - correct answer-have less
difficulty measuring: productivity and quality
Compared to product operations, service operations... - correct answer-require or
involve: more direct customer contact and work with higher labor content
, Industrial Revolution - correct answer-movement from craft production by
artisans to machine production in factories
Scientific Management - correct answer-first widespread use of mass production
(late 19th and early 20th centuries)
Human Relations Movement - correct answer-emphasized importance of people
in design process for work and jobs (mid 20th century thru today)
Management Science - correct answer-first widespread use of quantitative
methods and decision models for managing operations (World War II thru today)
Influence of Japanese Manufacturers - correct answer-development of new
management practices aimed at improving both productivity and quality
Two key areas in operations management decision making - correct answer-
System design and system operations
System Design Decisions - correct answer-Strategic in nature, long term
commitment of scarce resources, and determines system's operational
parameters
System Operations Decisions - correct answer-Tactical in nature, and impacts
operations in short or intermediate term
