HFT2220 Actual Questions and Correct Answers
Q1
A flex style of management means:
Answer: adjusting decisions and actions to the needs of the situation
Q2
Human skills needed by a manager include:
Answer: sensitivity to workers' personal needs.
Q3
An approach to management that blends standardization, concern with people, and
participative techniques is called:
Answer: humanistic management.
Q4
A poor work climate can cause:
Answer: low productivity and fewer customers.
Q5
When an employee has much commitment but little competence to do a job, the best
leadership style, according to situational leadership theories, is:
Answer: directing
Q6
A fear-and-punishment leadership style:
Answer: works well with people who expect it. breeds resentment, low morale, and
personnel problems. causes adversary relationships to develop. all of the above
Q7
Over % of the hospitality industry employees are women.
Answer: 60
, Q8
A transformational leader:
Answer: acts as a coach and leads by example.
Q9
A transactional leader:
Answer: motivates through appealing to the workers self- interest (rewards).
Q10
According to the theory of Situational Leadership the types of behaviors are:
Answer: directed and supportive.
Q11
Long-range planning to set corporate goals and develop strategies for achieving them is called
Answer: strategic planning
Q12
If a situation occurs every day, and staff is trained in the procedures, the supervisor's need to
manage is reduced to seeing that the workers meet the standards set and dealing with
unexpected events that the plan does not cover. The term that best describes this type of
management is:
Answer: management by exception
Q13
strategic planning
Answer: is long-range planning to set organizational goals, objectives, and policies to
determine strategies, tactics, and programs for achieving them.
Q14
Mark is the manager of a popular local bistro. The staff in this bistro is trained extensively
before they are allowed to work on their own. While at work Mark only watches to be sure
everyone on the staff is carrying out their responsibilities. Occasionally, when an unexpected
event occurs, Mark takes action. Make is managing by:
Answer: exception
Q1
A flex style of management means:
Answer: adjusting decisions and actions to the needs of the situation
Q2
Human skills needed by a manager include:
Answer: sensitivity to workers' personal needs.
Q3
An approach to management that blends standardization, concern with people, and
participative techniques is called:
Answer: humanistic management.
Q4
A poor work climate can cause:
Answer: low productivity and fewer customers.
Q5
When an employee has much commitment but little competence to do a job, the best
leadership style, according to situational leadership theories, is:
Answer: directing
Q6
A fear-and-punishment leadership style:
Answer: works well with people who expect it. breeds resentment, low morale, and
personnel problems. causes adversary relationships to develop. all of the above
Q7
Over % of the hospitality industry employees are women.
Answer: 60
, Q8
A transformational leader:
Answer: acts as a coach and leads by example.
Q9
A transactional leader:
Answer: motivates through appealing to the workers self- interest (rewards).
Q10
According to the theory of Situational Leadership the types of behaviors are:
Answer: directed and supportive.
Q11
Long-range planning to set corporate goals and develop strategies for achieving them is called
Answer: strategic planning
Q12
If a situation occurs every day, and staff is trained in the procedures, the supervisor's need to
manage is reduced to seeing that the workers meet the standards set and dealing with
unexpected events that the plan does not cover. The term that best describes this type of
management is:
Answer: management by exception
Q13
strategic planning
Answer: is long-range planning to set organizational goals, objectives, and policies to
determine strategies, tactics, and programs for achieving them.
Q14
Mark is the manager of a popular local bistro. The staff in this bistro is trained extensively
before they are allowed to work on their own. While at work Mark only watches to be sure
everyone on the staff is carrying out their responsibilities. Occasionally, when an unexpected
event occurs, Mark takes action. Make is managing by:
Answer: exception
