HFT2220 Actual Questions and Correct Answers
Q1
Good training can lead to decreases in quality of products, safety, and sanitation
Answer: F
Q2
Organizations recognize a link between the effectiveness of its training program and what other
indicator
Answer: Profitability
Q3
A structured discussion can do all of the following except
Answer: Allows employees to enhance personal skills
Q4
Which of the following is not an advantage of computer-based training
Answer: Development of soft skills
Q5
Joe is conducting a training regarding prioritization of tasks and situations for general managers
from local hotels. Which method of training should he use
Answer: In-basket training
Q6
An effective orientation program will help new employees experience less stress and feel more
comfortable in a new environment
Answer: T
Q7
Entry-level employees would benefit from the "in-basket" training method
Answer: F
, Q8
Training objectives will improve service and productivity, and reduce costs
Answer: T
Q9
The importance of a training evaluation is to determine its success and make changes, if
needed
Answer: T
Q10
Reaction, knowledge, behavior, attitudes, and productivity are all methods of formative
evaluation
Answer: F
Q11
It is unnecessary to have to provide employees with adequate prior notice of formal
performance evaluations.
Answer: F
Q12
Which of the following criteria is not likely to help a hospitality organization meet minimum
legal requirements in relation to appraising employee performance?
Answer: Final rankings of employees should conform statistically to a bell-shaped
curve
Q13
Performance appraisals are an effective way to link rewards and punishment to performance
when they are used as which of the following
Answer: A tool for evaluating training, policies, or programs
Q14
Which of the following statements about criteria for performance is true?
Answer: Managers can become better appraisers of performance by understanding the
factors that increase the likelihood of error
Q1
Good training can lead to decreases in quality of products, safety, and sanitation
Answer: F
Q2
Organizations recognize a link between the effectiveness of its training program and what other
indicator
Answer: Profitability
Q3
A structured discussion can do all of the following except
Answer: Allows employees to enhance personal skills
Q4
Which of the following is not an advantage of computer-based training
Answer: Development of soft skills
Q5
Joe is conducting a training regarding prioritization of tasks and situations for general managers
from local hotels. Which method of training should he use
Answer: In-basket training
Q6
An effective orientation program will help new employees experience less stress and feel more
comfortable in a new environment
Answer: T
Q7
Entry-level employees would benefit from the "in-basket" training method
Answer: F
, Q8
Training objectives will improve service and productivity, and reduce costs
Answer: T
Q9
The importance of a training evaluation is to determine its success and make changes, if
needed
Answer: T
Q10
Reaction, knowledge, behavior, attitudes, and productivity are all methods of formative
evaluation
Answer: F
Q11
It is unnecessary to have to provide employees with adequate prior notice of formal
performance evaluations.
Answer: F
Q12
Which of the following criteria is not likely to help a hospitality organization meet minimum
legal requirements in relation to appraising employee performance?
Answer: Final rankings of employees should conform statistically to a bell-shaped
curve
Q13
Performance appraisals are an effective way to link rewards and punishment to performance
when they are used as which of the following
Answer: A tool for evaluating training, policies, or programs
Q14
Which of the following statements about criteria for performance is true?
Answer: Managers can become better appraisers of performance by understanding the
factors that increase the likelihood of error
