HFT2220 Actual Questions and Correct Answers
Q1
Which of the following national level changes will impact employee expectations for fair wages
and competitive benefits
Answer: Minimum wage and health care regulations
Q2
The hospitality industry consists of a combination of lodging, food, and recreation services
Answer: true
Q3
The U.S. government states that the hospitality industry is comprised of
Answer: Lodging, foodservice, and recreation businesses that serve individuals and
groups away from home.
Q4
Which statement best describes the types of facilities that comprise the majority of the
industry?3
Answer: Small and independently owned
Q5
One way of looking at the human resources needed in our industry is to classify operations
based on _.
Answer: Both A and B are true The complexity of the product The amount of service
that is provided to customers
Q6
The service-profit chain shows the relationship from _.
Answer: Organizational effectiveness, employee satisfaction, service quality, customer
satisfaction, loyalty profit
, Q7
Which of the following statements best describes how hospitality managers can increase human
capital?
Answer: Hiring and developing employees who are service-oriented, empowered, and
committed to the goals of the organization.
Q8
The in the number of applicants for jobs means that we can hire qualified people for money
Answer: Increase, less
Q9
Which of the following alternative methods to hiring full-time employees allows for constant and
predictable labor costs?
Answer: Outsourcing
Q10
The process of taking a long-term approach to HRM by identifying the requirements for and
contributions of human resources in achieving major long-term business objectives is called .
Answer: Strategic Human Resources Management
Q11
Discrimination that follows the guidelines, laws, and regulations of the Equal Employment
Opportunity Commission (EEOC) is legal.
Answer: true
Q12
The Civil Rights Act of 1964 prohibits unfair employment discrimination based on gender (sex),
race, color, national origin, or religion.
Answer: true
Q13
The Four-Fifths Rule or 80 Percent Rule was established
Answer: As an affirmative action program to avoid adverse impact on any racial,
ethnic, or gender group during employee selection procedures
Q1
Which of the following national level changes will impact employee expectations for fair wages
and competitive benefits
Answer: Minimum wage and health care regulations
Q2
The hospitality industry consists of a combination of lodging, food, and recreation services
Answer: true
Q3
The U.S. government states that the hospitality industry is comprised of
Answer: Lodging, foodservice, and recreation businesses that serve individuals and
groups away from home.
Q4
Which statement best describes the types of facilities that comprise the majority of the
industry?3
Answer: Small and independently owned
Q5
One way of looking at the human resources needed in our industry is to classify operations
based on _.
Answer: Both A and B are true The complexity of the product The amount of service
that is provided to customers
Q6
The service-profit chain shows the relationship from _.
Answer: Organizational effectiveness, employee satisfaction, service quality, customer
satisfaction, loyalty profit
, Q7
Which of the following statements best describes how hospitality managers can increase human
capital?
Answer: Hiring and developing employees who are service-oriented, empowered, and
committed to the goals of the organization.
Q8
The in the number of applicants for jobs means that we can hire qualified people for money
Answer: Increase, less
Q9
Which of the following alternative methods to hiring full-time employees allows for constant and
predictable labor costs?
Answer: Outsourcing
Q10
The process of taking a long-term approach to HRM by identifying the requirements for and
contributions of human resources in achieving major long-term business objectives is called .
Answer: Strategic Human Resources Management
Q11
Discrimination that follows the guidelines, laws, and regulations of the Equal Employment
Opportunity Commission (EEOC) is legal.
Answer: true
Q12
The Civil Rights Act of 1964 prohibits unfair employment discrimination based on gender (sex),
race, color, national origin, or religion.
Answer: true
Q13
The Four-Fifths Rule or 80 Percent Rule was established
Answer: As an affirmative action program to avoid adverse impact on any racial,
ethnic, or gender group during employee selection procedures
