526 Sophia Conflict Milestone 3 {2021}

526 Sophia Conflict Milestone 3 {2021} – Strayer University You passed this Milestone 19 questions were answered correctly. 2 questions were answered incorrectly. 1 Which of the following is a reason that brainstorming requires parties to suspend judgement until they feel that all possible options have been generated? • To find possible new ideas in options that may seem unfeasible but might be modified to be effective • To help further clarify or reveal parties' interests • All of the answer choices are correct. • To focus attention, time, and energy on generating as many potential options as possible CONCEPT Generating Options 2 "How do you see yourself fixing this problem?" is an example of which type of question? • Leading question • Yes/no question • Short answer question • Open-ended question CONCEPT Asking Clarifying Questions 3 A(n) __________ is a conflict resolution technique used to explain how and why another person's actions affect the speaker. • clarifying question • I-statement • you-statement • confirmation message CONCEPT I-Statements 4 During the conflict resolution process, thinking in integrative terms rather than distributive terms will ensure that the parties focus on __________ rather than __________. • opinions, positions • postions, interests • interests, positions • opinions, interests CONCEPT Conflict as Partnership 5 While a party's underlying values are always constant, which of the following can be negotiated during the bargaining process? • Morals • Ethics • Beliefs • Actions CONCEPT When Interests Are Values 6 Joe is unhappy with some of the technological updates to the internal employee management software. His coworkers have suggested some improvements to the updates, but Joe wants to get rid of them all together. Joe's boss takes Joe aside and says, "I understand that you don't like the changes to the system, but we are going to try the team's suggestions and see how that works." The statement from Joe's boss is example of which of the following? • Fogging • Empathy/validation • Broken record • Problem statement CONCEPT Assertive Communication 7 Which of the following best describes why parties might choose to formally write out a mediated agreement? • To force each other to obey the agreement • To double-check that all parties are satisfied with the solution • To ensure the most important needs have been prioritized • To ensure all parties' positions have been met CONCEPT Creating Effective Agreements 8 During a break at work, Doug told his coworker, Eric, "I’m fed up with this place! Our boss just yelled at me for 10 minutes because I came in a half hour late this morning. He conveniently forgot that he gave me a project that had me working 14 hours a day over the weekend and that I might be exhausted from getting it done on a tight deadline.” Eric said, “Wow. It sounds like you feel really unappreciated by our boss.” Which active listening skill did Eric use in his response? • Reflecting • Agreeing • Summarizing • Paraphrasing CONCEPT Summarizing, Paraphrasing, and Reflecting 9 Which of the following is the best definition of positional bargaining? • A form of mediation where the goal is to get as many of your positions met as possible while trying to prevent the other party's positions from being met • A form of negotiation where elements are seen as things to be traded back and forth between the parties • A form of negotiation in which parties lay out all of their positions to see who is willing to give in first • A form of mediation where elements of each party's positions are broken down into interests in order to be further debated CONCEPT Moving from Positions to Interests 10 Which of the following is an element of an effective problem statement? • Describing a conflict as a problem to be solved jointly by the parties • Designing the problem statement so that each party makes an equal number of concessions • Making certain that the problem statement is crafted by the mediator alone • Ensuring that the parties rank their positions in order of importance CONCEPT Creating a Problem Statement 11 The __________ phase of brainstorming is when both parties explore the feasibility of each option and the degree to which it meets their needs. • action • evaluating • implementation • execution CONCEPT Evaluating Options 12 Which of the following best describes zero-sum thinking? • One party persuades the other to give in. • In an effort to avoid conflict, neither party's needs are met. • For every gain on one side, there is a corresponding loss on the other. • Parties work collaboratively to find a solution they are both satisfied with. CONCEPT Zero-sum vs. Win-Win Thinking 13 Joe borrowed his father's car to go to a football game, and got into an accident on the way home. When his father, Devon, found out, he was very upset, and the two got into an argument over who was responsible. Devon demanded that Joe take the car to the shop and pay to have it fixed right away, but Joe said that if he did that, he wouldn't be able to afford to go to any of the school dances. At that point, Joe's mother stepped in. Which of the following statements would be the best demonstration of active listening by Joe's mother? • "Devon, honey, don't be so hard on Joe. He's only a kid!" • "Joe, you wrecked your father's car. You should take responsibility for your actions." • "Devon, school dances are extremely important to our children. We can't prevent Joe from going— that's too har