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1 of 70
Term
A human resources (HR) team is remapping job functions and processes in its
department. The team is focused on the use of
resources for different HR tasks and the associated costs. Which part
of the organizational operation is the HR team focused on?
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, Flexibility Efficiency
Innovation Development
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2 of 70
Term
Why is job ranking a subjective method of evaluation?
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It lists roles in order of
importance and
It ranks roles by salary and benefits.
perceived value.
It focuses on objective skills
It categorizes jobs based on
and qualifications.
industry standards.
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3 of 70
Term
,A company has had multiple Occupational Safety and
Health Administration (OSHA) violations over several
years. An on-site safety accident results in a fatality,
and the company is issued a citation. Why is this latest
violation willful?
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Management
The accident was due to
demonstrated a disregard
unforeseeable
circumstances. for employee safety and
health.
The company followed all
Management was unaware of
standard safety protocols.
safety regulations.
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4 of 70
Term
An employee publicly complains about a company policy.
The
employee’s hours are reduced, and they are ostracized
by peers and management, causing the employee to
resign. Which labor relations matter has occurred?
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Retaliation Constructive discharge
, Promissory estoppel Termination
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5 of 70
Term
What should managers do to increase morale and
productivity in their departments?
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Limit feedback to
Give consistent feedback to
individual performance
the group
reviews
Reduce team meetings
and discussions Implement strict deadlines for tasks
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6 of 70
Term
A human resources (HR) manager wants to evaluate the
self-efficacy of the customer service training as part of
the needs assessment.
What should the manager evaluate?