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Complete Solutions Graded A+ |\ |\ |\
Which cycle describes members who are just surviving
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and living paycheck to paycheck?
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a. Earn/spend/earn/spend
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b. earn/spend/borrow/spend
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c. earn/spend/save
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d. earn/borrow/spend/save - CORRECT ANSWERS
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✔✔Earn/Spend/earn/spend
Financial counselors who don't use what they know about
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hemispheric thinking may fall into the trap of:
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a. Assuming the member will succeed if they work with
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the counsellor
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b. Asking too many questions
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c. Telling the member what they should do
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d. Presenting information to a member in a manner that
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might not be the best way to communicate - CORRECT
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ANSWERS ✔✔presenting information to a member in a
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manner that might not be the best way to communicate
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,Using a hard approach, rather than a soft approach, with
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members:
a. Reminds members they are in control
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b. Communicates in an orderly, specific and straight-
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forward way |\
c. Correlates with the right side of the brain
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d. Offers possibilities and suggestions - CORRECT
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ANSWERS ✔✔Communicates in an orderly, specific and |\ |\ |\ |\ |\ |\ |\
straight-forward way |\
The Johari Window describes four zones. When working
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with a member the Hidden Zone represents:
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a. Information that is known to the counselor and the
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member |\
b. Information that is known to the counselor and not the
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member
c. Information that is known to the member and not the
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counselor |\
d. Information that is not known to either the member or
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the counselor - CORRECT ANSWERS ✔✔Information that is
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known to the member and not the counselor
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Which type of counseling should a counselor use when a
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member is preparing for a large purchase? |\ |\ |\ |\ |\ |\
, a. Preventive
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b. Procedural
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c. Productive
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d. Remedial - CORRECT ANSWERS ✔✔Preventive
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Which of the following is NOT a counseling element
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a. Budget
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b. Credit.
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c. Debt
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d. Savings - CORRECT ANSWERS ✔✔Savings
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Which of the following is a closed-ended question?
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a. Tell me more about that?
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b. Do you plan to move forward?
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c. What was your deciding factor?
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d. What is causing the hesitation? - CORRECT ANSWERS
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✔✔Do you plan to move forward?
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An example of pacing is when a counselor:
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a. wears the same type of clothing as the member.
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b. matches the member's tone.
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c. matches the member's energy level.
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