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SCM Final Exam 2026 – 101 Verified MCQs on Demand Planning, Lean, CRM, S&OP, Innovation

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This document offers 101 verified multiple-choice questions with correct answers designed for the 2026 final exam in Supply Chain Management (SCM). With full coverage of foundational and advanced SCM principles, this high-quality and updated study guide supports students in mastering concepts such as demand planning, lean systems, customer service, process improvement, and new product development. Topics are thoroughly explored across various stages of the supply chain, including: Core SCM concepts: supply & demand coordination, sourcing, procurement, logistics, and channel partnerships Process mapping and capacity management: bottlenecks, serial vs parallel processes, and yield improvement Lean and Six Sigma methodologies: waste reduction, simplification, and process reliability Forecasting and demand strategies: dependent/independent demand, the bullwhip effect, order fulfillment, price/promotion Sales & Operations Planning (S&OP): structure, benefits, success factors, and risk prioritization Customer Relationship Management (CRM): customer loyalty, service levels, and satisfaction New product and service development: stages from concept to commercialization, product frameworks, innovation barriers Value creation: including value analysis, the “seven R’s,” and service blueprinting All questions are marked with the correct answer, making this document ideal for exam practice, revision, or concept reinforcement. Best suited for: Undergraduate and graduate students in Supply Chain Management, Operations, or Business Administration MBA candidates focused on demand planning, innovation, customer service, or lean thinking Professionals and certification candidates preparing for CSCP, CPIM, CLTD, or other SCM-focused exams Students in logistics, product management, or service design courses Keywords: SCM, demand planning, lean systems, Six Sigma, CRM, S&OP, forecasting, bullwhip effect, capacity, process mapping, innovation, product development, service design, supply chain strategy, customer service

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SCM Final 2026 Exam Questions with
100% Correct Answers | Latest Update



Supply Chain Management - 🧠ANSWER ✔✔encompasses the planning

and management of all activities involved in sourcing and procurement

conversion and all logistics management activities - also includes

coordination and collaboration with channel partners, which can be

suppliers, intermediaries, third-party service providers, and customers -

integrates supply and demand management within and across companies


Channel Definition - 🧠ANSWER ✔✔a system of relationships existing

among businesses that participate in the process of buying and selling

products or services

, Primary Channel Participants - 🧠ANSWER ✔✔raw material providers,

proccesors/suppliers, manufacturers, wholesalers, retailers


Specialized Channel Participants - 🧠ANSWER ✔✔functional specialists

(transportation, warehousing, assembly fulfillment, sequencing,

merchandising), support specialists (financial, informational, advertising,

insurance, advisory/research, arrangers)


Four key SCM principles - 🧠ANSWER ✔✔1.Demand management and

coordination

2.Resource management:- Facilities- Personnel- Expertise- Supplies

3.Bill of materials (skill sets)

4.Resource scheduling


SCM addresses effective and efficient use of - 🧠ANSWER ✔✔physical

assets (inventory, production capacity) -- traditional asset focus, intellectual

capacity & consultation and expertise -- services resource focus


A routine medical procedure SCM - 🧠ANSWER ✔✔plan (facility, staff,

supplies, capacity, scheduling) - source (staff hiring, human resource

management, supplies acquisition) - make (scheduling the procedure --

facilities, expertise, staff, equipment)- deliver (getting resources to the right
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