RATED A+
✔✔Doing no harm to patients - ✔✔Non-maleficence
✔✔What does TeamSTEPPS stand for? - ✔✔Team Strategies and Tools to Enhance
Performance and Patient Safety
✔✔Anyone who touches a patient (nurse, doctor, pharmacist, tech) must deliver safe
and high quality care - ✔✔TeamSTEPPS
✔✔Most effective communication technique - ✔✔assertive communication
✔✔demonstrating assertive communication includes - ✔✔active listening and providing
feedback
✔✔"I can see..." statements - ✔✔assertive communication
✔✔Who came up with the SBAR communication tool - ✔✔The joint commission "TJC"
✔✔What does SBAR stand for? - ✔✔Situation
Background
Assessment
Recommendation
✔✔What makes SBAR good? - ✔✔Improves communication of client information
between members of the healthcare team
✔✔transmits a message - ✔✔sender
✔✔What is said and body language - ✔✔message
✔✔Messages are transmitted through channels. These methods include - ✔✔visual
auditory
tactile
✔✔Translates and responds to a message
"decodes" then "responds" - ✔✔receiver
✔✔The message a receiver returns - ✔✔response/feedback
✔✔Communication between two or more individuals involving face-to-face interaction
while all parties are aware of the others on an ongoing basis. Each person sends and
, receives information while continually adapting to the other actors - ✔✔interpersonal
communication
✔✔Communication across cultural contexts. It applies equally to domestic cultural
differences such as ethnicity and gender and to international differences such as those
associated with nationality or world region - ✔✔intercultural communication
✔✔Includes both written and spoken communication - ✔✔verbal communication
✔✔Assesses and plans for clients to regain activities of daily living skills, especially
motor skills of the upper extremities - ✔✔OT
✔✔pt has difficulties using an eating utensil with her dominant hand following a stroke
who would you contact - ✔✔OT
✔✔Obtains specimens of body fluids and performs diagnostic tests - ✔✔Lab
✔✔Provides ad monitors medication; supervises pharmacy technicians in states that
allow this practice - ✔✔pharmacy
✔✔pt is concerned about a new meds interactions with any of his other meds who
should they contact - ✔✔pharmacy
✔✔Assesses and plans for clients to increase musculoskeletal function, especially of
the lower extremities, to maintain mobility - ✔✔PT
✔✔following hip arthroplasty, pt requires assistance learning to ambulate and regain
strength who should they contact - ✔✔PT
✔✔Evaluates respiratory status ad provides respiratory treatments including oxygen
therapy, chest physiotherapy, inhalation therapy, and mechanical ventilation - ✔✔RT
✔✔pt who has respiratory disease is SOB and request a nebulizer treatment who
should they see - ✔✔RT
✔✔Works with clients and families by coordinating inpatient and community resources
to meet psychosocial and environmental needs that are necessary for recovery and
discharge - ✔✔social worker
✔✔pt who has terminal cancer wishes to go home but is no longer able to perform any
ADLs. Pt's partner needs medical equipment in the home to care for the client who
should they contact - ✔✔social worker