Correct Answers 2026.
Competitive Strategy - Answer determines the structure, features, and functions of every
information system
Five Forces Model - Answer five competitive forces determine industry profitability:
bargaining power of customers, threat of substitutions, bargaining power of suppli- ers, threat
of new entrants, and rivalry among existing firms
value - Answer as the amount of money that a customer is willing to pay for a resource,
product, or service.
margin - Answer difference between the value that an activity generates and the cost of the
activity.
value chain - Answer is a network of value-creating activities.
inbound logistics - Answer Receiving, storing, and disseminating inputs to the products
operations/manufacturing - Answer transforming inputs into the final products
outbound logistics - Answer collecting, storing, and physically distributing the products to
buyers
sales and marketing - Answer inducing buyers to purchase the product and providing a
means for them to do so
customer service - Answer Assisting customers' use of the products and thus maintaining
and enhancing the products' value
linkage - Answer interactions across value activities