CMAA NHA Certification 2025/2026 Exam
Questions with 100% Correct Answers |
Latest Update
An office manager asks an MAA to mail a letter to a patient who is being
dismissed from the practice. Which of the following methods should the
MAA use to mail the letter? Certified mail, first-class mail, priority, or
standard? - 🧠 ANSWER ✔✔Certified Mail
A MAA should verify a patient's CPT code for which of the following
processes: Coordination of Benefits, Determining Eligibility of services,
Obtaining prior authorization, or receiving a referral? - 🧠 ANSWER
✔✔Obtaining prior authorization
,Prior to an invasive procedure, a patient asks an MAA about other options
that are available. Which action should the MAA take? Inform the patient of
commonly used alternatives; Advise patient to ask the provider for
alternatives; seek out a clinical MA to explain alternatives; Provide the
patient with alternate providers phone numbers. - 🧠 ANSWER ✔✔Advise
the patient to ask the provider for alternatives.
Which of the following abbreviations should a MAA use to document a
patient history of a stroke? CHF; CVA; MI; or MS? - 🧠 ANSWER ✔✔CVA
(means Cerebrovascular accident AKA stroke)
Which of the following items is appropriate to purchase with petty cash:
Postage owed for equipment delivery; five boxes of computer paper; a gift
card for employee of the quarter; or the providers cell phone payment. - 🧠
ANSWER ✔✔Postage owed for equipment delivery
When performing closing procedures for the day, which of the following
must me secured with a lock and key? Exam rooms; scheduling book;
baking deposit slip; Provider's prescription pad - 🧠 ANSWER ✔✔provider's
prescription pad
,Which of the following is the abbreviation for an electroencephalogram?
EKG; EEG; ECG; or EBB - 🧠 ANSWER ✔✔EEG
An MAA observes another office worker altering notes in a patient's record
to justify medical necessity so that payment is made. What is this action
considered? Negligence; Fraud; Auditing; Unbundling. - 🧠 ANSWER
✔✔Fraud
A patient receives an EOB stating services will not be covered because of
Out-of-pocket medical expenses not yet met. The amount owed is defined
as? Deductible; Copay; Allowed amount; Coinsurance. - 🧠 ANSWER
✔✔Deductible
Which of the following is an example of open hours scheduling? Patients
arrive at their own convenience; Multiple patients are seen and one time;
patients who have similar diagnoses are sched for the same time; or
multiple patients are scheduled at the beginning of each hour? - 🧠
ANSWER ✔✔Patients arrive at their own convenience.
Which of the following is the most efficient method for an MAA to collect
payment for services? Collect the amount due at the time of the patient's
visit; send a monthly statement to the patient; call the patient to establish
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
3
, payment plan; or use an outside collection agency. - 🧠 ANSWER
✔✔Collect the amount due at the time of the patient's visit.
Which of the following medical terms is part of an organ or tissue?
Lymphadenectomy; Episiotomy; Colostomy; or Thoracotomy? - 🧠 ANSWER
✔✔Lymphadenectomy
A patient refused to pay his copay. What should the MAA do? Offer to
waive the fee; tell the patient to call the insurance carrier; advise the patient
that the copay will be added to their bill; or inform the patient the copay is
due at the time of service. - 🧠 ANSWER ✔✔Inform the patient the copay is
due at the time of service.
A 3rd party payer is requesting documentation to support billed services.
Which of the following is the appropriate document the MAA should
forward? Notice of Privacy Practices; Disclosure form; Progress notes;
patient registration form? - 🧠 ANSWER ✔✔Progress notes.
Which of the following actions is an MAA's priority when pulling daily
charts? Place charts in appropriate exam room; review appointment
schedule; review charts for accuracy; arrange charts sequentially. - 🧠
ANSWER ✔✔Review appointment schedule.
Questions with 100% Correct Answers |
Latest Update
An office manager asks an MAA to mail a letter to a patient who is being
dismissed from the practice. Which of the following methods should the
MAA use to mail the letter? Certified mail, first-class mail, priority, or
standard? - 🧠 ANSWER ✔✔Certified Mail
A MAA should verify a patient's CPT code for which of the following
processes: Coordination of Benefits, Determining Eligibility of services,
Obtaining prior authorization, or receiving a referral? - 🧠 ANSWER
✔✔Obtaining prior authorization
,Prior to an invasive procedure, a patient asks an MAA about other options
that are available. Which action should the MAA take? Inform the patient of
commonly used alternatives; Advise patient to ask the provider for
alternatives; seek out a clinical MA to explain alternatives; Provide the
patient with alternate providers phone numbers. - 🧠 ANSWER ✔✔Advise
the patient to ask the provider for alternatives.
Which of the following abbreviations should a MAA use to document a
patient history of a stroke? CHF; CVA; MI; or MS? - 🧠 ANSWER ✔✔CVA
(means Cerebrovascular accident AKA stroke)
Which of the following items is appropriate to purchase with petty cash:
Postage owed for equipment delivery; five boxes of computer paper; a gift
card for employee of the quarter; or the providers cell phone payment. - 🧠
ANSWER ✔✔Postage owed for equipment delivery
When performing closing procedures for the day, which of the following
must me secured with a lock and key? Exam rooms; scheduling book;
baking deposit slip; Provider's prescription pad - 🧠 ANSWER ✔✔provider's
prescription pad
,Which of the following is the abbreviation for an electroencephalogram?
EKG; EEG; ECG; or EBB - 🧠 ANSWER ✔✔EEG
An MAA observes another office worker altering notes in a patient's record
to justify medical necessity so that payment is made. What is this action
considered? Negligence; Fraud; Auditing; Unbundling. - 🧠 ANSWER
✔✔Fraud
A patient receives an EOB stating services will not be covered because of
Out-of-pocket medical expenses not yet met. The amount owed is defined
as? Deductible; Copay; Allowed amount; Coinsurance. - 🧠 ANSWER
✔✔Deductible
Which of the following is an example of open hours scheduling? Patients
arrive at their own convenience; Multiple patients are seen and one time;
patients who have similar diagnoses are sched for the same time; or
multiple patients are scheduled at the beginning of each hour? - 🧠
ANSWER ✔✔Patients arrive at their own convenience.
Which of the following is the most efficient method for an MAA to collect
payment for services? Collect the amount due at the time of the patient's
visit; send a monthly statement to the patient; call the patient to establish
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
3
, payment plan; or use an outside collection agency. - 🧠 ANSWER
✔✔Collect the amount due at the time of the patient's visit.
Which of the following medical terms is part of an organ or tissue?
Lymphadenectomy; Episiotomy; Colostomy; or Thoracotomy? - 🧠 ANSWER
✔✔Lymphadenectomy
A patient refused to pay his copay. What should the MAA do? Offer to
waive the fee; tell the patient to call the insurance carrier; advise the patient
that the copay will be added to their bill; or inform the patient the copay is
due at the time of service. - 🧠 ANSWER ✔✔Inform the patient the copay is
due at the time of service.
A 3rd party payer is requesting documentation to support billed services.
Which of the following is the appropriate document the MAA should
forward? Notice of Privacy Practices; Disclosure form; Progress notes;
patient registration form? - 🧠 ANSWER ✔✔Progress notes.
Which of the following actions is an MAA's priority when pulling daily
charts? Place charts in appropriate exam room; review appointment
schedule; review charts for accuracy; arrange charts sequentially. - 🧠
ANSWER ✔✔Review appointment schedule.
