WGU D081 – INNOVATIVE AND STRATEGIC THINKING |
VERSION 5 / QBM3 | 2026 UPDATE | 100% CORRECT
WGU D081 – Innovative and Strategic Thinking
Task 1: Organizational Analysis and Strategic Recommendation
Version 5 / QBM3
Student Name
[Your Name]
Course
D081 – Innovative and Strategic Thinking
Institution
Western Governors University
Date
[05/01/2026]
A. Organization Overview
The organization selected for this analysis is Amazon.com, Inc., a global e-commerce and technology
company known for online retail, cloud computing (AWS), digital streaming, and artificial intelligence
solutions. Amazon operates in a highly competitive and rapidly evolving environment that requires
continuous innovation and strategic adaptability.
Amazon’s mission is “to be Earth’s most customer-centric company.” Its business model focuses on
customer experience, operational efficiency, and long-term growth through innovation. Due to
increasing competition, regulatory scrutiny, and shifting consumer expectations, Amazon must
continue to refine its strategic approach to sustain its competitive advantage.
B. Organizational Challenge
Identified Challenge
A significant challenge facing Amazon is intensifying competition combined with rising operational
costs, particularly in logistics, labor, and last-mile delivery.
Impact on the Organization
VERSION 5 / QBM3 | 2026 UPDATE | 100% CORRECT
WGU D081 – Innovative and Strategic Thinking
Task 1: Organizational Analysis and Strategic Recommendation
Version 5 / QBM3
Student Name
[Your Name]
Course
D081 – Innovative and Strategic Thinking
Institution
Western Governors University
Date
[05/01/2026]
A. Organization Overview
The organization selected for this analysis is Amazon.com, Inc., a global e-commerce and technology
company known for online retail, cloud computing (AWS), digital streaming, and artificial intelligence
solutions. Amazon operates in a highly competitive and rapidly evolving environment that requires
continuous innovation and strategic adaptability.
Amazon’s mission is “to be Earth’s most customer-centric company.” Its business model focuses on
customer experience, operational efficiency, and long-term growth through innovation. Due to
increasing competition, regulatory scrutiny, and shifting consumer expectations, Amazon must
continue to refine its strategic approach to sustain its competitive advantage.
B. Organizational Challenge
Identified Challenge
A significant challenge facing Amazon is intensifying competition combined with rising operational
costs, particularly in logistics, labor, and last-mile delivery.
Impact on the Organization
