QDM EXAM 1 QUESTIONS AND ANSWERS
Which of the following tasks would NOT typically represent an operations management activity at Hard
Rock Cafe?
A.
filing a tax return
Your answer is correct.
B.
receiving a shipment of incoming food ingredients
C.
designing an efficient layout
D.
preparing an employee schedule - CORRECT ANSWER✅✅A. filing a tax return
Competition in the 21st century is no longer between companies; it is between
A.
supply chains.
Your answer is correct.
B.
technologies.
C.
individuals.
D.
countries. - CORRECT ANSWER✅✅A. supply chains
Which of the following OM decisions determines how a good or service is produced and commits
management to specific technology, quality, human resources, and capital investment?
A.
managing quality
B.
,design of goods and services
C.
process and capacity design
Your answer is correct.
D.
human resources and job design - CORRECT ANSWER✅✅C. process/capacity design
The economic activities that typically produce an intangible product are referred to as
A.
goods.
B.
services.
Your answer is correct.
C.
phantoms.
D.
products. - CORRECT ANSWER✅✅b. services
A strategy is
A.
established prior to establishing a mission.
B.
a functional area of the firm.
C.
the purpose for which an organization is established.
D.
an action plan to achieve a mission. - CORRECT ANSWER✅✅D. an action plan to achieve a mission
Competing on differentiation is
, A.
concerned with reliability of scheduling.
B.
based upon flexibility.
C.
concerned with uniqueness.
Your answer is correct.
D.
based upon low-cost leadership. - CORRECT ANSWER✅✅C. concerned with uniqueness
The creation of a unique advantage over competitors is referred as
A.
response.
B.
experience differentiation.
C.
competitive advantage.
Your answer is correct.
D.
differentiation. - CORRECT ANSWER✅✅c. competitive advantage
Identify how changes within an organization affect the OM strategy for a company. For instance, discuss
what impact the following internal factors might have on OM strategy:
a) Maturing of a product.
b) Technology innovation in the manufacturing process.
c) Changes in laptop computer design that builds in wireless technology.
a) Select all of the correct impacts the maturing of a product might have on OM strategy below. (Check
all that apply.)
A.
Which of the following tasks would NOT typically represent an operations management activity at Hard
Rock Cafe?
A.
filing a tax return
Your answer is correct.
B.
receiving a shipment of incoming food ingredients
C.
designing an efficient layout
D.
preparing an employee schedule - CORRECT ANSWER✅✅A. filing a tax return
Competition in the 21st century is no longer between companies; it is between
A.
supply chains.
Your answer is correct.
B.
technologies.
C.
individuals.
D.
countries. - CORRECT ANSWER✅✅A. supply chains
Which of the following OM decisions determines how a good or service is produced and commits
management to specific technology, quality, human resources, and capital investment?
A.
managing quality
B.
,design of goods and services
C.
process and capacity design
Your answer is correct.
D.
human resources and job design - CORRECT ANSWER✅✅C. process/capacity design
The economic activities that typically produce an intangible product are referred to as
A.
goods.
B.
services.
Your answer is correct.
C.
phantoms.
D.
products. - CORRECT ANSWER✅✅b. services
A strategy is
A.
established prior to establishing a mission.
B.
a functional area of the firm.
C.
the purpose for which an organization is established.
D.
an action plan to achieve a mission. - CORRECT ANSWER✅✅D. an action plan to achieve a mission
Competing on differentiation is
, A.
concerned with reliability of scheduling.
B.
based upon flexibility.
C.
concerned with uniqueness.
Your answer is correct.
D.
based upon low-cost leadership. - CORRECT ANSWER✅✅C. concerned with uniqueness
The creation of a unique advantage over competitors is referred as
A.
response.
B.
experience differentiation.
C.
competitive advantage.
Your answer is correct.
D.
differentiation. - CORRECT ANSWER✅✅c. competitive advantage
Identify how changes within an organization affect the OM strategy for a company. For instance, discuss
what impact the following internal factors might have on OM strategy:
a) Maturing of a product.
b) Technology innovation in the manufacturing process.
c) Changes in laptop computer design that builds in wireless technology.
a) Select all of the correct impacts the maturing of a product might have on OM strategy below. (Check
all that apply.)
A.
