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Meest verkochte samenvattingen voor EBK: Services Marketing: Integrating Customer Service Across the Firm 4e
Notes summarising chapter 1 to chapter 9 for Services Marketing 324. Special notes are included that highlight what is important for assessments.
![Test Bank for Services Marketing 6th Edition by Zeithaml (All 16 chapters complete, Answers at every chapter end)](/docpics/61124501a30df_1248485.jpg)
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Test Bank for Services Marketing 6th Edition by Zeithaml (All 16 chapters complete, Answers at every chapter end)
- Tentamen (uitwerkingen) • 859 pagina's • 2021 Populair
-
Ook in voordeelbundel
-
- €14,90
- + meer info
Test Bank for Services Marketing 6th Edition by Zeithaml 
Test Bank for Services Marketing 6th Edition by ZeithamlChapter 01 
Introduction to Services 
Multiple Choice Questions 
1. In the simplest terms, _____ are deeds, processes, and performances. 
A. Attribut 
es 
B. Experienc 
es 
C. Service 
s 
D. Good 
s 
E. Benefit 
s 
2. The maintenance contract offered by Sears on its Kenmore refrigerators, 
dishwashers, and microwaves is an example of a(n) _______. 
A. Servic 
e 
B. Experienc 
e 
C. A...
Nieuwste samenvattingen van EBK: Services Marketing: Integrating Customer Service Across the Firm 4e
Notes summarising chapter 1 to chapter 9 for Services Marketing 324. Special notes are included that highlight what is important for assessments.
![Test Bank for Services Marketing 6th Edition by Zeithaml (All 16 chapters complete, Answers at every chapter end)](/docpics/61124501a30df_1248485.jpg)
-
Test Bank for Services Marketing 6th Edition by Zeithaml (All 16 chapters complete, Answers at every chapter end)
- Tentamen (uitwerkingen) • 859 pagina's • 2021 Nieuw
-
Ook in voordeelbundel
-
- €14,90
- + meer info
Test Bank for Services Marketing 6th Edition by Zeithaml 
Test Bank for Services Marketing 6th Edition by ZeithamlChapter 01 
Introduction to Services 
Multiple Choice Questions 
1. In the simplest terms, _____ are deeds, processes, and performances. 
A. Attribut 
es 
B. Experienc 
es 
C. Service 
s 
D. Good 
s 
E. Benefit 
s 
2. The maintenance contract offered by Sears on its Kenmore refrigerators, 
dishwashers, and microwaves is an example of a(n) _______. 
A. Servic 
e 
B. Experienc 
e 
C. A...
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