TCOLE 1080 Exam Questions with Correct Answers Latest Update 2025/2026
consistent delivery - Answers over the course of a shift ensure that our pitch, volume, and speed
of speech should remain the same
clear and concise transmission - Answers before pressing the PTT button consider your
message and make sure the information is accurate then keep the message simple
limiting emotions - Answers avoid making the person n the other end of the transmission feel
they are the focus of your feelings
avoiding voice clipping - Answers key, hesitate, speak. stop speaking, hesitate, release key
Who is the overseer responsible for assigning and monitoring public safety telecommunicators
frequencies? - Answers APCO
What would be a result of having your microphone far away from your mouth? - Answers
Increased chance of feedback
You receive the following description of an individual apprehended by an officer: AMJ 605 275
BLK BRO. How would you interpret this description? - Answers Asian, male, juvenile, 6 feet 5
inches, 275 lbs, black hair, brown eyes
You receive the following description of a vehicle: GRN 09 NISSAN 370Z 2 DOOR FAST1 TX.
Given this description, what is the license plate number? - Answers FAST1
What is the basis for the effectiveness of the communication cycle? - Answers Length of time
taken for feedback to be received by the initial sender
The person to whom the message is directed is called the receiver or the __________________. -
Answers interpreter
The setting in which the communication takes place is referred to as __________________. -
Answers context
Which type of listening forms the basis of the other four types of listening? - Answers
Discriminative
The goal of __________________ listening is to be a sympathetic ear without being required to
offer detailed verbal responses. - Answers relationship
summarize - Answers serves as a means to show you have heard and understood the caller
short interjections - Answers utilized as unobtrusive signals that you are listening
relevant and clarifying questions - Answers when based on the conversation these questions
show you have been listening
,reflecting words, thoughts, fellings - Answers repeating the callers communication back to them
emphasizing their words
emotional labeling - Answers attaching a tentative identifier to the emotion you hear in the
callers voice and words
effective pauses - Answers effective response to callers who are engaged in highly charged
emotional outbursts
"I" messages - Answers used to tell your caller how their actions are making you feel when they
say or do something
open-ended questions - Answers allows us to get the caller talking, bide for more time, and gain
itelligence
Which type of listening is listening for the sake of pure enjoyment? - Answers Appreciative
verbal communication - Answers use of oral medium to convey the message; personal in nature
and most effective in person
written communication - Answers useful for business communication and issuing legal
instructions; social media is a medium
nonverbal communication - Answers mediums include the human body and tone of voice;
mainly serves to reinforce verbal messages, but can convey information on its own
visual communication - Answers can occasionally replace verbal and nonverbal
communications; charts, graphs, and illustrations are mediums
Select the six Ws. - Answers Where, What, When, Who, Why, Weapons
Which of the following help differentiate addresses? - Answers All of these
What should you ask of the caller if they are on an in-progress call with you? - Answers Can you
remain safely on the line with me?
Which of these pieces of data are included in Basic Reporting Party Data? Select all that apply. -
Answers -Name of the caller,
-Caller's home address,
-Caller's home phone number,
-Caller's status as victim, witness, or reporting on behalf of someone,
-Caller's date of birth,
-Callback number if different from the home number
,You receive a call from someone in an active attack incident. They tell you that the suspect has
a gun, and you can hear shots in the background. What is the first question you should ask in
order to gain information about the weapon being used? - Answers What type of gun is being
used?
The two methods of questioning are __________________ and __________________ questions. -
Answers open-ended; closed-ended
What is the primary basis for sorting calls? - Answers Urgency
What is the range of CAD Priority Levels? - Answers Priority 1 to Priority 6
According to APCO's Public Safety Telecommunicator course, __________________ are typically
considered the most hazardous calls to which a public safety officer will respond. - Answers
family disturbances
You receive a call, but the caller seems to be hiding something. The possibility of having a
suicidal caller crosses your mind. What is your next step? - Answers Ask them directly if they
intend to commit suicide
Which of these are effective responses to a hysterical caller? Select all that apply. - Answers -
Use firm, authoritative, calm voice
-State questions, commands, and phrases simply
-Repeat questions, commands, and phrases exactly the same way each time
You receive a call from an elderly person. What is a potential obstacle when taking a call from
an elderly person? - Answers Speech or hearing impairments
What should be your first priority when handling an angry, hostile, or abusive caller? - Answers
maintaining professionalism
Medical care that is not an emergency is the definition of __________________. (4.3.1) - Answers
non-emergency
What is the first question you should ask a caller when weapons are present? (4.2.4) - Answers
What type of weapon is present?
The active listening technique of effective pauses uses __________________ to encourage callers
to continue speaking. (4.1.5) - Answers silence
Which of these may result in the unpredictability the behavior of a suspect, thereby raising the
priority of the call? (4.2.5) - Answers alcohol and drugs
If a caller reports the presence of a weapon, the __________________ changes greatly. (4.2.4) -
Answers call priority
, During a call, asking questions that cannot be answered with a yes or no is asking
__________________. (4.1.5) - Answers open-ended questions
The objective of this listening type is to focus on the sounds. (4.1.3) - Answers Discriminative
The four methods of effective communication include __________________, Written, Nonverbal,
and Visual. (4.1.6) - Answers Verbal
Which of the following is one of the three key parts of discriminative listening? (4.1.3) - Answers
Awareness of sounds
A telecommunicator should be able to identify the Basic, Enhanced, and NexGen (NG)
__________________ system. (3.1.4) - Answers 9-1-1
This active listening technique is a good way to bolster the self-esteem of the caller. (4.1.4) -
Answers Affirmative responses
What is a common attitude held by elderly callers? (4.3.5) - Answers Uncertainty
Which of the following is an element of basic reporting party data? (4.2.7) - Answers Callback
number if different from home number
Paralanguage is a component of which method of effective communication? (4.1.6) - Answers
Nonverbal
__________________ is the setting a situation in which communication takes place. (4.1.2) -
Answers Context
What is the minimum amount of information you must obtain? (4.2.4) - Answers Location where
help is needed
Which of the following services allows conversations to flow in a faster and more natural
manner than text-based TRS? (3.2.2) - Answers Video Relay Service (VRS)
If Jack sends Jill a text message, what would be the medium? (4.1.2) - Answers The cell phone
What is the purpose of the reflecting words, thoughts, and feelings active listening technique?
(4.1.4) - Answers Emphasizing the callers own words
What is the usual course of action for a call where only a location can be obtained? (4.2.9) -
Answers Dispatch law enforcement to the location to determine further response
Which of the following is the definition of social media? (2.2.2) - Answers All of the above
As a minimum, which of the following must be recorded on a logging recorder? (3.4.3) -
Answers Emergency telephone line/answering position
__________________ is a feature which automatically displays the telephone number of the caller
consistent delivery - Answers over the course of a shift ensure that our pitch, volume, and speed
of speech should remain the same
clear and concise transmission - Answers before pressing the PTT button consider your
message and make sure the information is accurate then keep the message simple
limiting emotions - Answers avoid making the person n the other end of the transmission feel
they are the focus of your feelings
avoiding voice clipping - Answers key, hesitate, speak. stop speaking, hesitate, release key
Who is the overseer responsible for assigning and monitoring public safety telecommunicators
frequencies? - Answers APCO
What would be a result of having your microphone far away from your mouth? - Answers
Increased chance of feedback
You receive the following description of an individual apprehended by an officer: AMJ 605 275
BLK BRO. How would you interpret this description? - Answers Asian, male, juvenile, 6 feet 5
inches, 275 lbs, black hair, brown eyes
You receive the following description of a vehicle: GRN 09 NISSAN 370Z 2 DOOR FAST1 TX.
Given this description, what is the license plate number? - Answers FAST1
What is the basis for the effectiveness of the communication cycle? - Answers Length of time
taken for feedback to be received by the initial sender
The person to whom the message is directed is called the receiver or the __________________. -
Answers interpreter
The setting in which the communication takes place is referred to as __________________. -
Answers context
Which type of listening forms the basis of the other four types of listening? - Answers
Discriminative
The goal of __________________ listening is to be a sympathetic ear without being required to
offer detailed verbal responses. - Answers relationship
summarize - Answers serves as a means to show you have heard and understood the caller
short interjections - Answers utilized as unobtrusive signals that you are listening
relevant and clarifying questions - Answers when based on the conversation these questions
show you have been listening
,reflecting words, thoughts, fellings - Answers repeating the callers communication back to them
emphasizing their words
emotional labeling - Answers attaching a tentative identifier to the emotion you hear in the
callers voice and words
effective pauses - Answers effective response to callers who are engaged in highly charged
emotional outbursts
"I" messages - Answers used to tell your caller how their actions are making you feel when they
say or do something
open-ended questions - Answers allows us to get the caller talking, bide for more time, and gain
itelligence
Which type of listening is listening for the sake of pure enjoyment? - Answers Appreciative
verbal communication - Answers use of oral medium to convey the message; personal in nature
and most effective in person
written communication - Answers useful for business communication and issuing legal
instructions; social media is a medium
nonverbal communication - Answers mediums include the human body and tone of voice;
mainly serves to reinforce verbal messages, but can convey information on its own
visual communication - Answers can occasionally replace verbal and nonverbal
communications; charts, graphs, and illustrations are mediums
Select the six Ws. - Answers Where, What, When, Who, Why, Weapons
Which of the following help differentiate addresses? - Answers All of these
What should you ask of the caller if they are on an in-progress call with you? - Answers Can you
remain safely on the line with me?
Which of these pieces of data are included in Basic Reporting Party Data? Select all that apply. -
Answers -Name of the caller,
-Caller's home address,
-Caller's home phone number,
-Caller's status as victim, witness, or reporting on behalf of someone,
-Caller's date of birth,
-Callback number if different from the home number
,You receive a call from someone in an active attack incident. They tell you that the suspect has
a gun, and you can hear shots in the background. What is the first question you should ask in
order to gain information about the weapon being used? - Answers What type of gun is being
used?
The two methods of questioning are __________________ and __________________ questions. -
Answers open-ended; closed-ended
What is the primary basis for sorting calls? - Answers Urgency
What is the range of CAD Priority Levels? - Answers Priority 1 to Priority 6
According to APCO's Public Safety Telecommunicator course, __________________ are typically
considered the most hazardous calls to which a public safety officer will respond. - Answers
family disturbances
You receive a call, but the caller seems to be hiding something. The possibility of having a
suicidal caller crosses your mind. What is your next step? - Answers Ask them directly if they
intend to commit suicide
Which of these are effective responses to a hysterical caller? Select all that apply. - Answers -
Use firm, authoritative, calm voice
-State questions, commands, and phrases simply
-Repeat questions, commands, and phrases exactly the same way each time
You receive a call from an elderly person. What is a potential obstacle when taking a call from
an elderly person? - Answers Speech or hearing impairments
What should be your first priority when handling an angry, hostile, or abusive caller? - Answers
maintaining professionalism
Medical care that is not an emergency is the definition of __________________. (4.3.1) - Answers
non-emergency
What is the first question you should ask a caller when weapons are present? (4.2.4) - Answers
What type of weapon is present?
The active listening technique of effective pauses uses __________________ to encourage callers
to continue speaking. (4.1.5) - Answers silence
Which of these may result in the unpredictability the behavior of a suspect, thereby raising the
priority of the call? (4.2.5) - Answers alcohol and drugs
If a caller reports the presence of a weapon, the __________________ changes greatly. (4.2.4) -
Answers call priority
, During a call, asking questions that cannot be answered with a yes or no is asking
__________________. (4.1.5) - Answers open-ended questions
The objective of this listening type is to focus on the sounds. (4.1.3) - Answers Discriminative
The four methods of effective communication include __________________, Written, Nonverbal,
and Visual. (4.1.6) - Answers Verbal
Which of the following is one of the three key parts of discriminative listening? (4.1.3) - Answers
Awareness of sounds
A telecommunicator should be able to identify the Basic, Enhanced, and NexGen (NG)
__________________ system. (3.1.4) - Answers 9-1-1
This active listening technique is a good way to bolster the self-esteem of the caller. (4.1.4) -
Answers Affirmative responses
What is a common attitude held by elderly callers? (4.3.5) - Answers Uncertainty
Which of the following is an element of basic reporting party data? (4.2.7) - Answers Callback
number if different from home number
Paralanguage is a component of which method of effective communication? (4.1.6) - Answers
Nonverbal
__________________ is the setting a situation in which communication takes place. (4.1.2) -
Answers Context
What is the minimum amount of information you must obtain? (4.2.4) - Answers Location where
help is needed
Which of the following services allows conversations to flow in a faster and more natural
manner than text-based TRS? (3.2.2) - Answers Video Relay Service (VRS)
If Jack sends Jill a text message, what would be the medium? (4.1.2) - Answers The cell phone
What is the purpose of the reflecting words, thoughts, and feelings active listening technique?
(4.1.4) - Answers Emphasizing the callers own words
What is the usual course of action for a call where only a location can be obtained? (4.2.9) -
Answers Dispatch law enforcement to the location to determine further response
Which of the following is the definition of social media? (2.2.2) - Answers All of the above
As a minimum, which of the following must be recorded on a logging recorder? (3.4.3) -
Answers Emergency telephone line/answering position
__________________ is a feature which automatically displays the telephone number of the caller
