1. Intellectual Capital: the collective brain power or shared knowledge of a workforce
2. Knowledge Workers: Workers whose intelligence is a critical asset to employers
3. Glass Ceiling Effect: an invisible barrier limiting career advancement of minorities
4. Globalization: the world interdependence of resource flows, product markets, and business conditions
5. Organization: a collection of people working together to achieve a common purpose
6. Productivity: the quantity and quality of work performance relative to the cost of inputs
7. Performance Effectiveness: An output measure of task or goal accomplishment
8. Performance Efficeincy: An input measure of resource cost associated with goal accomplishment
9. General Environment: composed of economic, legal-political, technological, socio-cultural, and natural environment
conditions
10. Sustainable Business: A business that both meets customer needs and protects the well being of the environment
11. Sustainable Innovation: New products and production methods that have reduced impact on the environment
12. Specific Environment: people and groups with whom the organization interacts
13. Stakeholders: persons, groups, and institutions directly attected by an organization
14. Competitive Advantage: something an organization does extremely well, a core competency that sets it apart from
competitors
which can be achieved through costs, quality, delivery, and flexibility
15. Environmental Uncertainty: the lack of complete information about the environment
16. Organizational Effectiveness: sustainable high performance in using resources to accomplish mis- sion and
objectives
17. Manager: A person in an organization who directly supports,supervises, and helps activate the work ettorts and performance
of others
18. Top Managers: Managers responsible for performance of an organization as a whole or for one of its larger parts
19. Middle Managers: Managers in charge of relatively large departments or divisions
20. Supervisors: Managers in charge of a small work group of non-managerial workers
21. Line Managers: Managers responsible for work activities that directly attect organization's outputs
22. Staff Managers: Managers that use technical expertise to advise and support the ettorts of line workers
23. Functional Managers: Managers responsible for a single area of activity
24. General Managers: managers responsible for more complex units that include many functional areas
, 25. Management: process of planning, organizing, leading, and controlling the use of resources to accomplish goals
26. Leading: The process of arousing enthusiasm and inspiring ettorts to achieve goals
27. Useful Information: Information that is timely, high quality, complete, relevant, and understandable
28. Information Technology: Application of computers and telecom equipment to store, retrieve, transmit, an manipulate
data
29. Business Intelligence: taps information systems to extract and report data in organized ways that are helpful to
decision makers
30. Management Information Systems: uses IT to collect, organize, and distribute data for use in decision
making
31. Problem Solving: identifying and taking action to resolve problems
32. Problem Avoiders: Inactive in information gathering and solving problems
33. Problem Solvers: Reactive in gathering information and solving problems
34. Problem Seekers: Proactive in anticipating problems and opportunities and taking appropriate action to gain an
advantage
35. Strategic Opportunism: Focuses on long term objectives while being flexible in dealing with short term problems
36. Structured Problems: Routine recurring problems that are best solved using programmed decisions
37. Programmed Decisions: Solutions to problems that are readily available from past experiences to solve structured
problems
38. Unstructured Problems: New and unusual situations which non-programmed decisions
39. Non Programmed Decisions: Decisons that use specific solutions crafted for a unique problem
40. Certain Environments: Otter complete information about possible action alternatives and their out- comes
41. Risk Environments: Environments that lack complete information about action alternatives and their
consequences, but otter some estimates of probabilities of outcomes for possible action alternatives
42. Uncertain Environments: An environment in which Information is so poor that probabilities cannot be assigned to
likely outcomes of known action alternatives.
43. Optimizing Decision: Choosing the absolute best decision among alternatives
44. Satisficing Decision: Choosing the first "satisfactory" alternative
45. Global Economy: Resources, markets, and competition are worldwide in scope