HTM 100 UMASS LATEST
AMHERST EXAM 2
First-In, First-Out (FIFO) - ANSWERS-Method of stock rotation in
which products are shelved based on their use-by or expiration dates, so
oldest products are used first.
food production - ANSWERS-sales from previous year - good indication
of expected volume and breakdown of # of sales for each item menu
seven steps of service - ANSWERS-greet
introduce and suggestively sell beverages
suggest appetizers
take ordres
deliver food - 2 bite checkback
sell another drink
sell desserts and suggest after dinner
present bill - pick up and return promptly
current asset - ANSWERS-can be turned into cash very quickly
- cash or securities, accounts receivable
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PAGE
1
, HTM 100 UMASS LATEST
AMHERST EXAM 2
fixed assets - ANSWERS-last resort sales
furniture, kitchen supplies
accounts payable - ANSWERS-bills (liabilities)
crude expenses - electricity
analysis of income statement - ANSWERS-sales
-increasing/decreasing
-similar to previous times?
-similar to expected?
expenses
- food 28-32%
- bev 18-24%
variable controllable
- labor 20-24%
-operating expenses - china, glassware
- profit
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PAGE
2
, HTM 100 UMASS LATEST
AMHERST EXAM 2
advantages of managed service - ANSWERS-Experience in size and
types of operations
variety of services
resources and support available
ARAMARK - ANSWERS-has provided food to the Olympics since
1968, and has done so more times than any other provider
managed services in B&I - ANSWERS-Approximately 80% of the
Business and Industry market contracts out their food services
please both the guest and the client in managed services - ANSWERS-
Pleasing both the people who eat there and the people who hire the food
service
managed services in colleges and universities - ANSWERS-it is easy to
budget for on campus food service because it is easy to predict the
business volume
END OF
PAGE
3
AMHERST EXAM 2
First-In, First-Out (FIFO) - ANSWERS-Method of stock rotation in
which products are shelved based on their use-by or expiration dates, so
oldest products are used first.
food production - ANSWERS-sales from previous year - good indication
of expected volume and breakdown of # of sales for each item menu
seven steps of service - ANSWERS-greet
introduce and suggestively sell beverages
suggest appetizers
take ordres
deliver food - 2 bite checkback
sell another drink
sell desserts and suggest after dinner
present bill - pick up and return promptly
current asset - ANSWERS-can be turned into cash very quickly
- cash or securities, accounts receivable
END OF
PAGE
1
, HTM 100 UMASS LATEST
AMHERST EXAM 2
fixed assets - ANSWERS-last resort sales
furniture, kitchen supplies
accounts payable - ANSWERS-bills (liabilities)
crude expenses - electricity
analysis of income statement - ANSWERS-sales
-increasing/decreasing
-similar to previous times?
-similar to expected?
expenses
- food 28-32%
- bev 18-24%
variable controllable
- labor 20-24%
-operating expenses - china, glassware
- profit
END OF
PAGE
2
, HTM 100 UMASS LATEST
AMHERST EXAM 2
advantages of managed service - ANSWERS-Experience in size and
types of operations
variety of services
resources and support available
ARAMARK - ANSWERS-has provided food to the Olympics since
1968, and has done so more times than any other provider
managed services in B&I - ANSWERS-Approximately 80% of the
Business and Industry market contracts out their food services
please both the guest and the client in managed services - ANSWERS-
Pleasing both the people who eat there and the people who hire the food
service
managed services in colleges and universities - ANSWERS-it is easy to
budget for on campus food service because it is easy to predict the
business volume
END OF
PAGE
3
